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Frequently Asked Questions

Do you offer services for both the household and business customer?
What is the difference between office hours and gate hours?
What is a drive-up unit?
What is the difference between an indoor and outdoor unit?
What is a roll-up door?
What sizes are available and how do I pick my size?
What does "on-site" manager mean?
Do you have moving carts available?
What kind of security do you have?
Can anybody drive onto the facility or do they need a PIN number?
Do I get a lock when I rent a unit?
Do you offer RV/boat/car/motorcycle parking?
Do you accept credit cards?
What is Auto Pay?
Can I pay my bills online?
Can I buy boxes and moving supplies from US Storage Centers?
Are moving trucks available?
Am I renting the space month-to-month or am I on a lease?
Do I get a discount if I commit to a longer stay?



Do you offer services for both the household and business customer?
As a leader in the storage industry, we offer services for both the household and business customer. Please CLICK HERE to learn more about how we meet household storage needs. Please CLICK HERE to find out how we meet business storage needs.

What is the difference between office hours and gate hours?
Office hours are the hours of operation for the facility. During these hours, the manager will be available to assist you and moving and packing supplies may be purchased. Gate hours are the hours of the property and when your unit can be accessed. If you require access outside of our standard gate hours, ask your store manager for information.

What is a drive-up unit?
A drive-up unit is an outside unit, located on the first floor of a facility, that offers the ability to load your belongings directly from a vehicle or truck.

What is the difference between an indoor and outdoor unit?
An outdoor unit has access from outside. An indoor unit is within the property and will require you go inside to access your unit.

What is a roll-up door?
Roll-up doors allow you to maximize the usage of your space. They are accessed by sliding the latch and lifting the door upward, similar to the motion of a garage door.

What sizes are available and how do I pick my size?
US Storage Centers offers a wide range of sizes to meet your needs in a cost-effective manner. Standard sizes range form 5x5 (25 square feet) to 10x30 (300 square feet). Determining the right size is easy with the help of our ONLINE SIZE ESTIMATOR and the help of our store managers who are trained to assist you in this process.

What does “on-site” manager mean?
An “On-site” manager means a manager lives on the property in an apartment.

Do you have moving carts available?
To help make your move-in more convenient, most facilities maintain an inventory of “push carts” that can be used free of charge.

What kind of security do you have?
US Storage Centers takes great pride in protecting your belongings and strives to provide state-of-the-art security. We feature electronic gate with coded access, monitored video surveillance, fenced and well-lit facilities, individual door alarms and personal locks available for purchase. These features vary by location so contact the store manager for details about a specific location.

Can anybody drive onto the facility or do they need a PIN number?
Most of our facilities have electronic gate systems that can only be opened by a security code which is assigned to each individual tenant. The code allows us to monitor who is entering and exiting.

Do I get a lock when I rent a unit?
You can purchase a lock at your US Storage Centers facility. We offer a variety of sizes and types of locks.

Do you offer RV/boat/car/motorcycle parking?
Many US Storage Centers facilities offer parking for RVs, boats, cars and motorcycles. Use the search feature on this website to find the closest location where this service is available.

Do you accept credit cards?
We accept several major credit cards, including MasterCard, Visa, and American Express.

What is Auto Pay?
For your convenience, we can automatically charge your MasterCard, Visa, or American Express each month. Or you can pay online on this website (check to see if “Online Bill Pay” is available at your facility at this time).

Can I pay my bills online?
At this time, you can pay your bills online for select US Storage Centers facilities. Check with the facility to learn if they offer this service yet.

Can I buy boxes and moving supplies from US Storage Centers?
Yes. All our facilities offer a wide variety of boxes and moving supplies.

Are moving trucks available?
Many of our facilities offer a free truck for use during move-in or a provide a credit for rental of a truck to move-in. Please contact the facility directly to find out if any of these services are available.

Am I renting the space month-to-month or am I on a lease?
Your contract is on a month-to-month agreement with US Storage Centers. You may move out whenever you would like.

Do I get a discount if I commit to a longer stay?
Long term discounts are available. Talk to your property manager for the details at your facility.


       


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