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Privacy Policy



Introduction: At US Storage Centers your privacy matters, and we are committed to the responsible use of any personal data you provide.  This Privacy Policy (the "Privacy Policy") explains and summarizes how we collect, use and protect your information as you interact with us directly, by phone, online and through our customer support services. This Privacy Policy applies to US Storage Centers’ operations in the United States and to its website located at www.usstoragecenters.com (the "Site"). This Privacy Policy does not apply to other websites which may be operated by affiliates or business partners of US Storage Centers, even if they are linked to the Site. By using our services and/or the Site, you consent to the collection, use and sharing of your information by US Storage Centers consistent with this Privacy Policy and applicable privacy and data protection laws. 


References to “US Storage Centers,” “we,” “our,” or “us” in this Privacy Policy includes Westport Properties, Inc., and each Owner of the facilities that is managed by US Storage Centers.


Summary of Our Privacy Policy: This Privacy Policy explains:

  • Applicability
  • The Types of Information Collected
  • Use of Information Collected
  • Information Retention
  • Disclosure of Information to Third Parties
  • How We Protect Your Information
  • Your Choices
  • Social Media Features
  • Links to Other Websites
  • Protecting Children’s Privacy
  • Privacy Policy Updates
  • Notice to Foreign Users - This Privacy Policy Applies to United States Customers
  • Your California Privacy Rights
  • Contacting US Storage Centers
  • Trademark Notice


Applicability: This Policy applies to the Site owned or operated by us, unless that site has its own privacy policy; if it does, that policy applies.  Our mobile apps and information we collect in or at our stores and at other locations and events under our name.


The Types of Information Collected:  US Storage Centers collects information from you that you choose to provide to us through your use of the Site (whether to receive our services or otherwise), as well as information gathered automatically through the use of our Site, as explained in more detail below. 

Information You Provide:  We may receive and store any information that you provide to us or that we learn about you from your use of the Site or other sources that would allow us to identify you personally. This information is referred to as Personally Identifiable Information, or “PII,” and includes information such as (but not limited to):

  • first and last name,
  • postal address,
  • home and/or mobile phone numbers,
  • email address,
  • payment/credit card information,
  • social security number (whole or partial),
  • driver’s license number, passport number or other identification,
  • insurance coverage information,
  • your account number,
  • employment history, information in a job application, such as a resume, and,
  • any other information that you choose to provide that would allow us to identify you personally.


For example, you may provide PII to us when you make a reservation for our storage services, enter into a lease/rental agreement with us, use our Site to "move in" to your leased space with us, use automatic bill pay, enter into your lease using the Site’s online leasing functions, make a payment on your account, order moving and packing supplies, make a customer service request or inquiry, or apply for a job with us.  We might also receive PII about you from third party data sources or marketing partners and we may add this PII to the information that we collect about you.


Information About Authorized Users (Alternative Contact Persons):  As a customer, you might provide us with details relating to one or more alternative contact person(s) and/or authorized users.  Before providing us with someone’s details, you much check with them that they are willing to be an alternative contact person / authorized user and willing for you to provide his/her/its personal details and to advise them of this Privacy Policy 


Information Automatically Collected: We also automatically receive and store certain types of non-personal information whenever you visit the Site through the use of electronic technology such as "cookies" and “Web beacons,” which is discussed below.  We, and third parties on the Site, may automatically collect certain types of passive, anonymous information whenever you use the Site, such as your Internet Protocol address, your computer's operating system, the name of the domain you used to access the Internet, the website you came from and the website you visit next. This data is used in the aggregate, that is, as a statistical measure, and not in a manner that is intended to identify you personally. If we collect this information, it will be done passively through the use of certain electronic technologies, such as cookies, web beacons, pixels, clear GIFs (and similar technologies) as explained below.


Cookies:  We and our advertising partners may use "cookies." When you use the Site, the pages you see, along with "cookies," may be downloaded to your computer or other device that you use to access the Site. Cookies are small pieces of information that are stored by your browser on your device or computer. These cookies may be used to deliver content specific to your interests and for other purposes, such as security and administrative functions. For example, cookies are used to store your preferences for certain types of information so that you do not have to input those preferences every time you use the Site.  You may opt out of receiving cookie-based advertising from Google by visiting the Google advertising opt-out page and/or from other third party vendors by visiting the Advertising Initiative opt out page. You may also modify your cookie settings in your browser through your browser settings. Please note that if you set your browser to disable cookies you may not be able to fully access and use all of our services.  Also, please be aware that third parties, such as companies displaying advertisements on the Site or services provided by third parties that may be linked to from the Site services, may set cookies on your hard drive or use other means of passively collecting information about your use of their services, Third-Party Sites or content. We do not have access to, or control over, these third-party means of passive data collection.


Web beacons: We and our advertising partners may also use web beacons, pixels and clear GIFs (collectively referred to as “Web beacons”). These electronic technologies are transparent image files that, if used, allow us and our advertising partners to track website usage information, such as the number of times a given web page has been viewed and whether and when you have opened a HTML email, how many times the email was forwarded and which links in the email were clicked. Unlike cookies, these technologies are not placed on your computer or device. This information helps us to improve our Site and our services and helps our advertising partners by measuring the effectiveness of these communications with you. These technologies may be used in association with cookies to understand how visitors interact with our Site or advertisements made by our advertising partners.


Location information:  Some of our digital properties may collect your location to help you search for one of our stores or to use special mobile features within some of our stores. For example, US Storage Centers works with third parties to provide you helpful messaging in your mobile app when you come to our stores. We also may use this information to determine whether to provide you with content, information, and notices that may be required by law based on your location.

For any mobile application to identify your location, you must enable location services through your mobile device's settings. If you do not want US Storage Centers to collect this information or to enable these features, you can turn off location services on your mobile device. US Storage Centers has no control over your device's settings.


Store cameras:  Our stores may use cameras for asset protection and other operational purposes, such as measuring traffic patterns and protecting and improving our business.


Reviews and other content you provide:  Our websites offer publicly accessible blogs or community forums. Be aware that anyone who accesses these areas may read, collect, and use the information you provide.


Use of Information Collected: We use your Information to provide you with our storage and other related services, including without limitation responding to your requests, reserving a storage unit, paying bills, leasing space online or at the store, purchasing storage supplies and other special promotions and generally to customize, personalize, analyze, evaluate and improve the Site and your services needs.  We also use your information to enforce your agreements with us, prevent fraud, address security hazards, and other prohibited or illegal activities, for other legally permissible purposes and generally to ensure that we comply with applicable laws.  Your information may also be used for marketing or promotional information that we believe may be of interest to you, to tailor advertisements (aka “interest-based” advertising), content, and other aspects of your experience on and in connection with the services we provide; to maintain a record of our dealings with you; for other administrative purposes; to process job applications and for recruitment purposes, and for any other purposes that we may disclose to you at the point at which we request your Personal Information, and pursuant to your consent.


Information Retention:  We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.


Disclosure of Information to Third Parties: Except as described in this Privacy Policy, we will not disclose your Personal Information that we collect to third parties without your consent except in connection with the following circumstances:


Co-Branded Product / Service Offerings: We may disclose PII to third-party service providers (e.g., payment processing and data storage and processing facilities) that assist us in our work. We limit the Personal Information provided to these service providers to that which is reasonably necessary for them to perform their functions.  We may also share PII in connection with financial products or services related to our business, such as VaultDrop LLC, a cloud storage service product that we may offer as a customer perk/promo upon renting at our facilities.


To Protect our Interests:  We also disclose PII if we believe that doing so is in our interest to protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights or property of others, or otherwise to help protect the safety or security of our services and other users of the services.  This may also include disclosure of Personal Information to a credit bureau or collection agency.  We may also disclose Personal Information required by law, such as to comply with a subpoena or other legal process, or to respond to a government request.


Transactions:  Information about our users, including PII, may be disclosed and otherwise transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of our assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which Personal Information is transferred to one or more third parties as one of our business assets.


How We Protect Your Information:  We use reasonable security measures to safeguard the security of the data you send us with physical, electronic and managerial procedures.  Please be aware, however, that no data security measures can be guaranteed to be completely effective.  We urge you to take every precaution to protect your personal data when you are on the internet and/or our Site.  For example, you should create a strong password and protect against unauthorized access to your password and your computer. Be sure to sign off when finished using a shared computer and do not share your password with anyone. You can refer to the Federal Trade Commission’s website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information on how to protect yourself from identity theft.


Your Choices:  You may at any time:

  • Stop receiving marketing or promotional e-mails, direct mail, phone, and mobile marketing communications
  • Update and correct your personal information
  • Deactivate your account
  • Request removal of information you post on our digital properties; in some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why.


To do any of these, let us know by one of these methods:

  • Follow the directions in a marketing e-mail, direct mail, or mobile communication that you receive from us
  • Provide your request and current contact information through one of the contact methods listed under "Contact Us" below


Please note: Even if we are able to anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the Internet.


Social Media Features:  Our website includes ways to interact and share using social media, through features such as the Facebook "Like" button, the "Share This" button, “Yelp,” or interactive mini-programs that run on our website ("widgets"). These features may collect information such as your IP address or the page you are visiting on our website and may set cookies to enable the feature to function properly. Social media features can be hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the social media company providing the feature.


Links to Other Websites: The Site may contain links to third party websites. Please be aware, however, that US Storage Centers is not responsible for and cannot control the privacy policies of these other websites or their practices. We encourage you to read the privacy policies for these other websites, as they may differ from ours.


Protecting Children’s Privacy: Children under 13 should not send any PII to US Storage Centers. We are committed to protecting children's privacy on the Internet and we do not knowingly collect personal information from children under the age of 13.


Privacy Policy Updates: Our Privacy Policy may change over time as we seek to improve the services we provide. We will post the revised Privacy Policy on the Site along with a change notice on the Site. We encourage you to refer to the Privacy Policy from time to time to stay abreast of our most current practices including without limitation our collection, use and disclosure of your information. Your continued access and use of the Site and US Storage Centers’ services constitutes your acceptance of this Privacy Policy and any updates thereto, such that you will be subject to the terms of the then-current Privacy Policy.


Notice to Foreign Users - This Privacy Policy Applies to U.S. Customers: This Privacy Policy applies to customer relationships established in the United States. Our Site is hosted in the United States and is intended for United States visitors. Parts of this Privacy Policy may not apply to visitors to our Site outside the United States because, for example, certain services may not be offered to non-U.S. customers. If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. privacy and data protections laws and which may be more stringent than those U.S. laws, by visiting our Site and providing us with Information, including PII, you acknowledge and consent to the transfer to and processing of your PII in the United States.


Your California Privacy Rights:  California law permits customers of US Storage Centers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. At this time, US Storage Centers does not disclose personal information to third parties for their direct marketing purposes unless you specifically consent to such disclosure. If US Storage Centers changes this policy, it will update this provision and provide instructions on how you may make a request for details concerning such information.


Contacting US Storage Centers: If you have any questions, comments, or concerns about this Privacy Policy, please email us at [email protected] or write to us at:
US Storage Centers, Attention: Privacy Officer
2201 Dupont Drive, Suite 700, Irvine, California 92612


Trademark Notice: US Storage Centers is a registered trademark in the United States.


Last Updated: February 13, 2019