It was great. I received everything I needed with kindness. You all are the best.
Most professional service ever as well as helpful in this space
Nicholas is great. I needed a storage unit, he quickly found several available. And questions such as accessibility hours, and reminder to definitely be out of the facility before the 10pm cutoff, were appreciated.
Great efficient and friendly staff, willing to help the customers.
It was great. The process was easy and everyone has been so courteous.
Everyone is awesome & knowledgeable.
Very helpful and informative associates.
Gave me the full rundown on storage rent increases to be expected.
The gentleman that helped me was very nice and accommodating. Good customer service.
I rent for 6 days ending the month and used only 2 days they didn't refund the amount left ,. I was planning to store my truck but have to pay admin fee again . I am looking for another company with best deals.
Hello Walter, thank you for sharing your experience at our Redondo Beach facility. We apologize for any inconvenience caused by the refund process and the administrative fees. Your feedback is valuable to us, and we’d like to connect further to address your concerns. Please email us at
[email protected], and a manager will reach out to you.
The employees are very nice and I very much like them and very helpful and also they make sure that everything is taken care of and I am very happy to the help and I will be glad to tell my friends and I that they can trust the US STORAGE very much secured and safe.
I'm thankful to be apart of your team. The manager oh my goodness she has all the right answers, my recent actions with her was super moving from one unit to another.
Thank you Melissa.
It’s tough to recommend or feel stable to stay at your location with so many fee changes
I have great help and very good experience every time I go to my storage. Everybody in the office is friendly, always very attentive and helpful.
They followed up with messages I left and requests I’ve made and they didn’t make me wait. It was great!
It’s very clean and I feel safe even at night. Thank you US STORAGE.
Very clean place, very nice assistant.
Melissa is awesome! She knew what I needed and she made it a wonderful experience for myself. I am extremely satisfied with how I was treated! I felt like I was a VIP. Thank you so much Melissa and US storage.
Very friendly and helpful staff. Entire process was quick and easy. The rate is very competitive to other self storage in the area.
Very easy and stress-free.
My experience with sales people was great. I don’t like the fact that the carts are locked up when offices closed. If you are open late. Carts should be accessible
Very welcoming and professional staff, the team at the location is fantastic 👏
Property Manager Melissa Monreal did excellent work checking me in! I have written a glowing report but apparently it has not gone through online.
I recommend Melissa Monreal be given pay raise becsuse her value is excellent! Nowadays it is difficult to find great managers!
She is knowledgeable and professional! Thank you!
Customer service was excellent! Manager and staff were very friendly and eager to help.
I’m very satisfied with the service I received from this team at Redondo Beach, ca
Great! This is the second time I've used US Storage, and they are absolutely the best.
Great location, close to home, online hold is easy and intro price can't be beat!
Excellent customer service and attention to detail regarding my account. I appreciate that I feel safe whenever I go to my storage. That is a big plus!
Professional and helpful.
It was very simple to request a hold online and the office rental process was easy too.
Stuff is very knowledgeable and friendly
I felt great. You guys helped me to find a storage space that is good for my needs, at an affordable price, and in a good location.
Thanks
The storage was late opening up when my movers were there. This was the first day I got the storage unit. Otherwise, the sign in lady was very nice.
I felt safe and very positive with the information! I felt that the staff were very professional!
It was quick and easy signing up.
Joan was extremely helpful and knowledgeable. He explained everything I needed to know and answered every question I had.
Nice, Johaun is great and an asset to your company.
Very good. No complaints.
Very friendly and helpful staff. Facility is really clean. 10/10 would recommend.
Manager and Assistant manager were very helpful and went above and beyond!
great staff great locatiin . very happy with everything
Quick and easy. Friendly staff
I would recommend the online check in process.
I forget the young man’s name who took care of business for us but he was very informative,professional, and courteous.
A pleasure to work with.
I think everything you do is intentionally confusing. Why did I bother to do Everything online, only to have to do Everything again in the office? My great locker location was then moved pretty far away. Why?
I signed so many things I have no idea what Or why? The facility is nice. Workers are nice, but we will see how my check out goes.
I wish ONE storage facility was completely transparent, and just rented you the space you wanted online. Was supposed to be quick but took twice as long…? Takes me 20 minutes to park then walk to get a dolly then bring it all the way back to the locker, not a big fan so far. And I dont fully trust them.
Great experience! Melissa was super helpful and accommodating. Definitely will recommend
Your staff and facilities are very good, but your rates system is severely broken. Why would I recommend a facility that increases my rates as more customers move in? I've actually NOT recommended your facility to friends for that very reason.
The US Storage Center at Redondo Beach, CA is excellent! Unit was clean, the ladywho set upmy account was knowledgeable and organized.
Absolutely the best experience you can have at a storage facility😊 A special shout out to Melissa and Joann. Extremely helpful and competent…and Melissa has to be the sweetest, friendliest employee!!!
Thank you to all at US Storage in Redondo Beach! Really exceptional.
Feel free to use my review elsewhere, if you’d like
Nicholas was awesome and made the whole experience seamless!
Highly recommend your company…Joan is incredible!
Can’t recall. Been along time . Probably liked the location , then met y then manager , Stephanie who was a gem!
The personnel at the facility were always helpful and respectful.
Not good. I was not explained fully about the probation policy. We signed our contract in 2020 and the front desk did not inform me that we have to be out by the 5th in order for the fee to be prorated for the rest of the month. I made a reservation for a smaller unit in the 3rd of the month. This caused me to pay two units for the month of January.
Very responsive friendly service
Great! They had me prepped and ready to get our space so that we were ready to go when we arrived.
Excellent! Excellent! Excellent!
They have MY best interest at heart! Best rates out of any other center! Best customer service!
Super clean!
Amazing. Very knowledgeable and helpful team. Made the process very smooth and simple
Amazing! Already left a review 😉 Joan is super professional and patient beyond the norm! So so grateful US STORAGE doesn’t raise our rents as high as the others do every 4-6 months. I know lots of renters here and I’m glad to be returning myself, to US Storage. Greedy and bad business .. the competition, they’ll never win like that, right?
It was a very positive experience
Very happy. Melissa was very helpful and polite
Employees were very helpful and professional
Storage is dark. Should have lights, besides can't see, it can be dangerous someone getting hurt.
Nice fella, very friendly. Very knowledgeable and informative.Now don’t raise my rent so quickly like you did last time
Very comfortable. I've used this location multiple times. Staff and customer service is great. I miss Stephanie though but happy she's doing well
Great costumer service, clear explanation, the only issue was the digital system connection, that took to long to finish the application and automatic monthly payment.
So far so good I haven't had any problems Melissa's friendly and there's never nobody camped out there cooking breakfast so I like it
Joan was amazing to explain the process as well as answering my questions. Very professional!
It was great. Fast and easy. Joan was extremely helpful. Let me know about the fees and anything important I should be aware of.
I forgot the man’s named who helped me. However, his customer service was excellent.
Great 👍 Christina is very helpful
I have used your center up in Marina Del Rey twice, really liked the people there. This was my first time at the Redondo Beach location, and I have to say, was just as impressed with my experience at this local.
positive at both locations - Redondo and Hawthorne. Good onsite teams
I had a Pleasant experience with US Storage.
Paul and everyone I worked with was great to work with.
Evaluation is my experience years ago and I expect it to be the same.
Paul has been very helpful.
I wish the agent had a better understanding of your product and process / pricing better. I had to ask several questions to determine my best course of action
Great! Quick and painless!
Staff is great everything is great the only problem really is the fact that the gates have been a problem because probably of the weather
Very much appreciated Paul and his help getting my storage unit. He was knowledgeable and helpful Definitely recommend.
Joan is nice and efficient. Unit are clean. Security seems good.
It was quick easy and good!
Ana was really professional and efficient
Christina was wonderful!! She was very through and had an answer and explanation to everything I wanted to know. Christina was also very kind, friendly and very positive. Christina is definitely the reason I will be recommending US Storage. Thank you Christina for making the process so smooth and positive!!
Very helpful , very kind , associates answers all questions,
Thank you so much Joan and everyone that has helped me during a very challenging time. You all are amazing and am truly thankful for the incredible care and guidance you’ve given me. Going through a long distance move is daunting, and you guys made it easier for me. The facility is fantastic and local, very secure and felt safe making trips to my car to the elevator and back. Thank you so much!
Excellent been coming here for years always taken care of.
It’s ok I was lied to by call center
Christine was very friendly with outstanding professional customer service. She took care of our needs very well.
Great service, Joan is very responsive.
I felt that Joan did an amazing job explaining everything to us clearly. He has a very friendly demeanor and made us feel at ease with the entire experience. He was knowledgeable and answered all our questions. He even allowed us to see units so we could choose the best size for our needs. We left feeling very confident in our choice and feeling that our items would be very safe.
We feel in VERY good hands and getting set-up with our unit was an extremely positive experience. The office and facility seem extremely well run, a huge relief when leaving personal belongings there.
I've rented with you in previous years. I was hoping for more of a discount as a return customer
Thanks to my cousin's referral, we encountered great customer service from Joan and Stephanie. They were helpful in guiding us with our options. US Storage Redondo on Hawthorne has helped welcomed us into our neighborhood allowing us to feel like we are part of a great community. - DL & E
Stephanie is the bomb.com! Funny, knowledgeable, friendly, huge help to us! Thank you!
All went great. Steffanie and the staff were very helpful.
Well run stablisment.
Provides peace of mind that personal belongings are well secure.
Courteous and knowledgeable staff. Provides with latest offers and discounts.
Very nice professional staff
Stephanie is the best!
Her first impression was the best when I signed up with US Storage over 2 years ago. The new lady Cristina was very nice and helpful. She was in training the days I came in.
I am sure the nice young man Jaquan who was also helpful to me; will move up to a management position.
Stephanie is a gem, courteous,helpful,and just a pleasure to deal with!!!
It is great! Stephanie made me feel welcomed and showed me our unit right away and explained everything.
Stephanie is so helpful , very good service.
Stephanie was amazing! This is our second unit and we had our 2 year old with us which I thought would make it a bit tough. However, Stephanie was quick and efficient! We were in and out just like that! Amazing staff!
Stephanie and Joan were fantastic and truly made the customer experience perfect
Stephanie is awesome. Have never met someone so passionate about storage lol. Give her a raise!
Excellent, it's my second time I need storage space and I satisfied with the customer service and facilities I got.
Customer service was a great experience.
Always a pleasure doing business with Stephanie!
It's was a very fast, friendly, experience. Stephanie provides exceptional customer service. Made us feel very welcome and fully explained all the ins and outs. We are very happy and satisfied customers. Joan also helped us with our move in providing carts and answering any questions we had and provided anything we needed.
We Move US Storage Redondo Beach.
Very helpful, honest and great people to work with.
Stephanie, the manager even took the time to research the quote we were given on the phone from another location and honored it.
Highly recommend
My experience at US Storage has been pleasant, do to Stephanie the Manager who is very helpful.
Stephanie was very very nice I enjoy talking to her she makes me want to stay and makes me know that my RV is going to be safe
My experience was wonderful thanks to Stephanie, was very helpful, kind and mostly understanding, thanks Stephanie J.
I felt safe and comfortable
Quick and easy. Stephanie was very pleasant and thorough.
Joan was very helpful to provide the service I needed and I rent a unit in your property
I have had a great experience up to this point. The sales person, Joan was kind and helpful. I would recommend this storage service and location to friends and family for sure! Thank you!
Stephanie was amazing for me! She gave me excellent service. I was very happy.
Stephanie was amazing
Joan was really friendly and informative
Great experience with Stephanie, answered all of my questions and was prompt and profssional.
Stephanie. And Joan were amazing and so helpful - they really made the difference in why I chose your location
Good! Stephanie has always been very helpful.
Your staff is really friendly and helpful! The place is very clean and well maintained.
Steph is awesome, kindest soul and super friendly. ♥️ Made things easier.
Joan was extremely friendly and helpful. The setup process was very easy.
Great customer service from Joan.
Hands down, Manager Stephanie and Joan deliver the best guest experience for not only storage, but most service focused businesses out there. I hope US Storage leadership realize the quality delivered at the Redondo location by the team.
The property manager, Stephanie, made me feel very comfortable and set my account up, explained everything. I would recommend this location.
I'm very glad to have chosen US Storage centers. They are friendly, professional and knowledgeable. The experience exceeded my expectations... Thank you guys!!!!!
Staff was very helpful and friendly
I loved it. Joan explained everything very clearly and the rest was so great as well.
I loved the service I received! Very professional and helpful.
Amazing customer service with helpful and positive employees! Thank you!
I was welcomed right away upon greeting. I was given the perfect unit
The US Storage facility in Redondo is managed by the best Property Manager I have ever had pleasure of doing business with. Stephanie Blumenthal runs a great operation in every respect! She insures the property is clean and safe. And she tends to details in the rental agreement saying that I am eligible for a senior rate which I appreciate. Thank you!😊
Very friendly and helpful staff. Great storage!
I called with a question and Stephanie delivered such exceptional service, I wanted to rent with US. The entire process was outstanding!!!!
Stephanie is a terrific manager! She made the process straightforward and pleasant. The unit is allegedly a 10x7.5, but the actual dimensions are 10' 4" by 6' 6", which is probably large enough for me but threw my calculations off.
Facility was clean and secure. Joan, the person on staff was helpful and friendly.
I was taken care of right away
Stephanie was at the redondo beach location is awesome
Very polite and professional
The whole process was smooth and super easy. Very cost effective, too. Joan and Stephanie are a pleasure to work with, and they made the move-in of my items seamless, from the speedy front desk sign-up to providing a dolly, I had my things stored within half an hour’s time.
Good service although my code did not work early am the next day which cost me storage at another place since I could not get out in time
Awesome customer service Joan that helped us get our unit was very friendly, knowledgeable made the process so simple and fast! He deserves a raise, a good raise not some 2 dollar raise either!! He's servicing your customers with the highest quality of customer service, providing his precious time and one life he has to work his ass off for your customers and deserves to have a comfortable happy life not living pay check to pay check.
Very helpful staff. Stephanie is superb.
Very nice and very very good service and safe place and super clean , and your team are amazing
We were very impressed by Stephanie's prompt and thorough follow up to our initial inquiry. We had called several locations looking for a place to temporarily store our car hauler and only Stephanie contacted us personally to review the location's layout and appropriateness for our needs. After an on-site visit (guided by Stephanie) ) Joan ably assisted us with the paperwork and we confirmed the rental on the spot. Excellent good old fashioned customer service delivered with a cheery smile. 5 stars!
I walked in and was welcomed by Stephanie. She was wonderful!
To be fully honest with you, I was having a rough day and her joyful spirit definitely made my day better. I had never rented a storage unit before and I have no doubt that I came to the right place.
The young man who helped me was outstanding all the way through checking in
Stephanie and Joan were very helpful. When I first came 10 days ago she showed me spot that was too tight for my motorhome to fit in, so she told me she would let me know when the next spot was going to be available and she did. I have a good spot now.
Thanks!
Fantastic your staff is excellent
I feel great, safe and most important the service
Stephanie was awesome. Made the experience easy and simple. Did not feel pressured at all.
Everything went perfectly fine loved the lady working the office. We have used this storage center before. Never had any issues here.
I Love US Storage, It was Soo Accomidating. And the Staff know what they are Doing❤
Stephanie was great! It is refreshing to deal with someone who loves their job and genuinely wants to help people. She is the best!
I have used US Storage for years ! Always professional / friendly /helpful! Mrs Stephanie is very helpful , a pleasure to work with !!
Stephanie really knows what she is doing, she’s an expert.
Friendly just loved her help, other young lady was also a big help.
The property manager was very helpful and friendly!!
There was a small mistake, But Stephanie was on it and took very good care of me , She’s the best .
Super nice people that work there “Joan” really nice and professional
Very pleased. My family have used US Storage couple of years ago and were very satisfied.
Very friendly and helpful! Great attitudes and proficient
Stephanie has excellent customer service skills. She is very pleasant and informative
Stephanie and Joan were very helpful. They are very knowledgeable and professional.
Wonderful staff and supportive environment. Appreciate all of the helpful information and positive attitude!
I had the best experience ever, very professional friendly staff and knowledgeable on what is available and what to expect when using a storage facility manager Miguel and supervisor Stephanie were awesome and helping us find stress relief when storing our precious items. Thank you
Very good
Stephanie was very helpful
I just have to say Stephanie is amazing at what she does. She made us feel so welcome and comfortable. There needs to be more employees like her.
Stephanie is very knowledgeable and helpful.
Good experience so far. I like convenience of where my storage is located.
My experience with us storage was great! Stephanie is the best. She is so knowledgeable and a big help.
Our sales rep Stephanie went above and beyond for us, everything was great
Steph is a true professional. She was punctual, helpful and knowledgeable. She even helped me with purchasing supplies. This is my first time getting a storage unit so I was intimidated by the process but Steph walked me through each step and even loaded my car with my supplies. She is a super star in my book. 😊
We had a wonderful experience starting with the renting of the box over the phone. We were given a great price and the operator was very thorough and explained the process to us. She also told us we were in good hands with Stephanie. She was correct.
We arrived after a four day road trip, exhausted and overwhelmed. Stephanie finished our paperwork, was extremely helpful in showing us around and made sure we knew how to access anything we would need to make the unloading easier. It was a GREAT experience and I can not recommend them enough. Stephanie also said great things about the company she worked for which was so refreshing to hear. I have never cared for people putting down their employers to cozy up to you. It always has the opposite effect for me. Stephanie said wonderful things about her employer and explained how they take care of us the client and her. Again, a really positive experience.
Great customer service! Stephanie really helped us get a good deal and a great storage unit and she was also very friendly. Will definitely recommend this storage facility
This place is WONDERFUL!!! Stephanie and Joan were SUPER friendly and helpful!! Thanks to both of you!! I highly recommend using this storage facility!!
Also, I’ll be putting in my application soon. I look forward to working with u two!!
Great experience! Stephanie was very helpful and great to work with. Will recommend
Going there was convenient and the staff was excellent as well, which was a bonus
It has been great! Stephanie is friendly, professional, and incredibly helpful!! I would recommend her facility to anyone looking for storage!
Personal attention and professional in every way...I would hire Stephanie away from you in a second if I thought I could. She is the best!
Great. Steph was extremely friendly and helpful. Was pleased with storage are and facilities.
Great excellent customer service from Rain explain everything about the locations and I went from short term to a long term rental
Nicole was helpful in securing me a storage spot.
Stephanie is very helpful showing me my unit, offering dollies and hand truck and bringing them to my unit on my first visit. Very helpful.
Behind other buildings off Hawthorne Blvd, US Storage has convenient hours, with a wide code-driven gate. But the best feature is Stephanie and Rain, who were friendly and completed paper work efficiently. They had held the unit as promised and identified a discount. And then, when we discovered the first unit was too small, Stephanie found a larger unit, quickly arranged new paperwork, and switched locks. She is a master manager, who simultaneously handled two clients and a third with a bathroom request. Units are approx 12 ft high. The unit was clean and ready to move in.
Everyone was polite and helpful. Very friendly
It is great, I am still with you.
Great customer service and competitive rate. The initial process can be quite time consuming but in the end it was worth it
STEPHANIE IS THE REASON WHY I AGAIN CHOSE TO STAY WITH US STOR SHE IS JUST THE BEST AT WHAT SHE DOES IN HER JOB AIM TO GO IBE CUSTOMER ABSOLUTE ATTENTION SATISFACTION I HAVE TALKED WITH OTHER US STOR Associates and other companies and the lack.of skill and knowledge of their property she is hands down the best and why spend more to stor THANK YOU STEPH YOUR THE BEST
Stephanie was great! Her knowledge and execution could not have been better.
It was easy, and Stephany was amazing to me, super helpful.
I must indicate US Storage for everybody.
Great customer service!! Very attentive!
Very helpful and very friendly. Stephanie was terrific
They made me feel very comfortable and was very nice about everything
Stephanie was very nice,and helpful.US Storage should be your choice.
Wonderful! I worked with Stephanie who is a whirlwind of joy and happiness! I have no doubt that I have received exemplary service and am in trusted hands.
My entire experience has been awesome! From the initial contact to the person on the phone to meeting Stephanie Blumenthal to the exceptionally cleanliness of the facility; I couldn't have picked a better storage place for my belongings. I purchased a lock from the facility to secure my storage and feel additional security knowing each customer has their own entrance and exit code which is a unique combination to each.
I have encountered other staff who were also helpful and attentive during out move in. Stephanie gave of a tour of the facility and discussed in detail about the facility, payment, and notification; as well as contact information. Exceptional customer service.
You guys are awesome. The women in the front desk is a great help. And thank you for letting me store with you guys . Your prices are good too.
Great place. I walked into a great deal, and excellent service. I didn’t realize I could actually be so satisfied/happy with a storage place/service. All good
Really got a lot of help to overcome my movers problems. You made everything work out.
I am very satisfied with your service. It’s my second time coming to this place to rent. Stephany is one of a kind, very very helpful. I definitely recommend it.
Thank you!!
The manager is super awesome
Very easy to get a storage unit with the online process. Employees there were very helpful and knowledgeable. Great experience so far.
Excellent. Stephanie was amazing and helped me reserve a spot for my RV. Was in a need of a spot urgently and she was the only storage place that cared and helped. US storage looks to have a very good security level with 24/7 monitoring which I like and feel comfortable with.
Stephanie is a great asset for the customer. She has wisdom and understands the needs of the client. She was extremely helpful to and solved my storage issues.
Customer service at the Redondo beach location is amazing. Not only did they make sure I was taken care of, but the service is very personable and well informed. I definitely would recommend this space to other folks.
Friendly and professional
Great!! Stephanie was amazing helping us with everything
It is always a great experience with Stephanie helping us out
Stephanie gave superb service. She was friendly, funny, thorough and efficient- overall excellent customer service. It was a smooth transaction.
The lady at the counter was helpful and had excellent customer service. Very easy to work with this location.