Great experience with Jahida explaining everything and showing me around down to every detail with payment as well! All around great experience!! It’s been a year and the service from these young ladies are awesome!
Hi Joseph, your feedback is highly appreciated. Thank you for the review!
Jennifer Natal is awesome,she is a wealth of knowledge,please come see her when you come in!!
Hi Papo, we are thrilled that you had a positive experience with us!
Super friendly, hard working staff! I just moved and needed a unit for some things.
Hello Cill, thank you so much for your feedback! We appreciate you sharing your experience with us!
I’d give it more stars but i can only put 5. This place is an absolute gem. It is super clean. Jennifer was very communicative and showed us around the place and the unit itself. She did an amazing job at prepping us up and detailing the in and outs of the storage unit. They have Dollie’s, a bathroom, a loading dock, a freight elevator and plenty of space. It’s great that you can have access to the storage even after office hours. Highly recommend this spot.
Hi Tony, we are thrilled that you had a positive experience with us!
Just signed up for a new unit online and the process was super easy. Came to the office to get registered and was met by Jennifer to help complete the process. She was extremely helpful and knowledgeable about the facility. She was also upbeat and friendly. Would highly recommend to anyone looking to rent a storage space.
Hi Amanda, we appreciate the kind words and are glad we could provide you with a positive experience!
Isabelle was very helpful and talkative, highly recommend
Hello, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Jennifer is absolutely amazing. She knew how to accommodate my needs. She explained how everything works and get me in the right unit for me. She’s very friendly understanding and this company doesn’t know how lucky they have an employee like her.
Hello Araceliz, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!
Jennifer is wonderful. she is very professionalism and courteous . Understands customer needs. Very helpful to make choices that's fits my needs. Location is great. Thank you
Hello Jose, thank you so much for your kind words! We appreciate you sharing your experience with us!
Jennifer was absolutely amazing
Hello Betsy, thank you so much for your kind words! We appreciate you sharing your experience with us!
Jennifer was very helpful. She took her time explaining things to me and showing me around the area. She has an amazing attitude. Great customer service
Hello Alejandra, thank you for your kind words about Jennifer. We greatly appreciate your feedback.
Hi, Crystal. Your feedback is highly appreciated. Thank you so much for the review!
Great customer service! Jennifer was very helpful, knowledgeable and a pleasure to do business with.
Hello Georgine, we're thrilled to hear about your great experience with Jennifer.
Hi, Sean. We appreciate the rating, and are glad we could provide you with a positive experience!
Was looking for a bigger unit to rent and stumbled across this place . Jennifer is great she definitely made me feel
comfortable and gave me her honest opinion regarding the best unit to rent to accommodate all my belongings.
The place is clean and Jennifer is very knowledgeable and kind. She makes you feel very welcome. I’m glad I came here.
Great service! fast and easy rental. And very affordable
I was skeptical about getting a storage unit at first because of price and seeing how i wouldn’t need it for long, but the employee named jenn eased my worries and helped me make a decision best for me, i am now happily storing all my things without and headache. great service, and great people
Jennifer was absolutely fantastic, beyond accommodating!
Jennifer was great. She took alot of time showing us around and explaining how everything works. She was very nice and professional. The facility looked clean and secure.
My only issue is with the company itself. There are ALOT of hidden fees so just be aware that whatever price is listed on the website, its going to be much more that that. After some research, you realize that's just how most self storage & moving rental companies are.
Absolutely wonderful. Jennifer my property manager in the Mohegan Lake location is the most caring professional individual by far.
I will never go anywhere else.
Pleasant service and clean space
US storage centers is amazing. The facility is clean and the staff is amazing. Jennifer was very helpful.
Jennifer was extremely kind, helpful and diligent!!
Was registered hy jennifer. Amazing service and building. Comfortable space for hosting a brand
My experience with US Storage was awesome, both employees were very helpful to me and answered all my questions, will recommend others to use this storage facility
The facility had a variety of units available, made renting easy and has multiple dollys available to make loading and unloading easy. Staff are friendly and helpful. Climate control is good. Overall just easy to work with.
Jahaida did a great job getting me organized.
Jennifer has been an absolute delight. She’s gone above and beyond to make sure I was situated, I knew where to find my storage, and how to operate the freight elevator. She is very kind and has made moving (which we all know is stressful) and storing with US Storage a pleasurable experience.
Jennifer is very helpful. I’ve been storing with them for over six months now
Jennifer was incredibly nice and helpful! The process of getting my storage unit was so easy. Very reasonable pricing too.
One of my best experiences dealing with storage personnel. Special thanks to Jahaira. Good bless you all.
Sus instalaciones están en excelente estado, tiene un servicio al cliente excelente
Front desk staff Jennifer was so sweet & helpful. I highly recommend!
Thank you so much!
Jennifer & Jahaida are terrific!
Both are so accommodating.
Highly recommend!
Been using this storage unit for years now, staff is super helpful, and premises are always clean! Would definitely recommend!
Was an easy, pleasant experience.
US Storage Center, has been the best experience I have ever had with any self storage facility. The staff is incredibly friendly and helpful. They are willing to go out of their way to help you out and find a solution to any issues you need. As far as the facility goes, it is surrounded by beautiful which is well maintained and clean. If you need a clea self storage solution with wonderful staff, look no further.
Jahaida and Jennifer very helpful
Wonderful friendly customer service! Jennifer makes you feel like family! A delightful experience
Excellent customer service
Thank you for taking the time Edgar for your star rating.
Best customer service. Made everything at ease. Super friendly.
Amazing service! Jennifer was super friendly and knowledgeable. I certainly have enjoyed my experience thus far!
I have never rented a storage unit before but I glad that I rented one from here the staff is Great. When I need another storage unit I’m always coming back here
Jahaida Linares estupendo la atención,muy amable, me ayudó con toda la información que necesitaba 10 de 10
Jahaida Linares! Please come to Her , She is Amazing! Thank you for Helping us
Great experience from start to finish, Jennifer helped us and she was so personable and friendly. Good climate control and our stuff was safe and secure!
Very clean facility. Staff super helpful and accommodating. A variety of different unit available. Very happy we went there.
I visited US storage today Jahaida was great and facilities was clean
My boyfriend Steven and I have been renting out from this storage center for a few months now. We love the efficiency, simplicity, and ease that comes from this place. Jennifer is super amazing she helped us get started when we were on the road. She is very friendly, personable, and extremely knowledgeable. I highly recommend this location and happy with price point for our storage unit. Thank you!!!
Jennifer & Jahaida were incredibly helpful! I’d store my things there anytime.
Very friendly personnel and clean units with easy access
Jennifer took care of my lock replacement for my unit today and she was great. Very prompt, friendly and highly recommend the
US storage center here in Mohegan lake.
*****
Friendly service and wonderful customer service. Clean units with easy access
Jennifer and Jahaida were so awesome. Checkin was a breeze. The Facility is cleaner than the local urgent care centers. The ladies make you feel at home and what I thought would be a scary process turned into a delightful one.
I Had an Excellent Experience at US Storage Center. I dealt with the Property Manager and she was so so helpful, she knew exactly how to service customers. She told me about their prices and deals, I even checked online afterwards and they are pretty good. I Recommend US Storage Centers to anyone looking for some Storage Space. They Earned 5 Stars at Moehghan Lake Location!
Great service! Jahaida was very knowledgeable and helpful!
Easy rental, clean place, jennifer in front was very knowledgeable and friendly. Showed me around. In and out in 20 minutes
Great place Jahaida and Jennifer helped me
Really nice place and clean Jahaida was really helpful
Jennifer is a high motivated woman and she has been a tramendous help today was I was moving out of my storage unit. . She helped me with everything I needed and more. I truly thank you Jennifer. its been a pleasure
El personal súper amable y muy eficiente 10/10
US Storage is awesome! I had a great experience today, Jennifer set me up with a great locker. Clean, nice location and great price. Highly recommended!
I just called to ask a billion questions for a potential upcoming self storage rental I might need. I spoke to Jahaira which was so much more effective than calling the corporate number where the person was uninterested and sounded annoyed so I decided to not ask anything then. When I spoke to Jahaira, she was patient, friendly, relatable and informative! I haven't rented the unit yet, but once I know if I'll have to, I'll definitely go with US Storage Centers in Mohegan just for her service!
Fast, efficient and courteous customer service. I had the pleasure of meeting Jennifer at this location and she helped me set up an account and get a storage unit in mere minutes. Notably, it's hard to get service with a smile these days and she delivered. Would highly recommend this location for your storage needs.
Great Service and very clean!
Jahaida was very helpful and efficient in transferring me to another storage unit. It was a pleasure to work with her. Great Customer Satisfaction.
Good storage place, but prices do go up yearly.
The Management was super helpful. I lost my keys to my unit and they made it super easy to replace the lock
Jennifer Natal (Assistant Property Manager) is very knowledgeable in her field of work. She was able to help me set up a friend's rental even tho. he's in another state. The transaction went smooth with no time wasted. One of the original units she gave me had an issue which was resolved when it was time for me to move in. I would recommend US Storage Centers in Mohegan NY for your storage needs.
I have had an excellent experience. The storage unit is climate controlled and secure. It is easy to come in and out. I love that you can drive your vehicle right into the building and load your belongings directly onto the cart. The staff is available to help and are very friendly.
Jennifer is very helpful and gave me clear instructions. Very happy with the service.
Best experience ever. Jahaida Linares the property manager is super friendly. Jennifer trys but if I were you ask for jahaida.Actually if you want the best rate that you were actually quoted ask for jahaida.
My experience was amazing! Staff was nice and helpful; the facility was clean. Great great customer service with US Storage centers.
Jennifer had amazing service and was very helpful
Customer Service Representatives are the most important resource a company has to build a loyal customer base, repeat customers when the need arises, and anecdotal "word of mouth" recommendations to new prospective customers by satisfied current customers.
A business model which prioritizes quality customer service and its employees is the best investment a company can make, often more important than the actual product itself.
The excellent customer service I have received at U.S. Storage is why I have turned to them whenever my storage needs arise, and Jennifer, Christian and Crystal have set that standard by which I measure all others.
Complicated phone menus, robotic voices and artificial intelligence will never measure up to live, quality customer service.
Jennifer was extremely efficient and helpful! Thank you for helping us with our new unit!!
Jennifer was helpful and kind
Great staff! Jen helped me with my rental space very friendly , showed me around and helped figure out my best options..
Extremely helpful staff and very courteous as well. They are always there when you need them. The property is very well maintained and clean. I would 100% recommend them to anyone looking for a storage facility.
I am the owner of Bobby-Lu's Moving service. We have helped several storage unit renters over the past 7-8 years, particularly My Brother Vinny, who rents many units throughout the facility(Indoor & Outdoor). Access to the units, maintenance of the grounds, friendliness/helpfulness of the office staff and workers is always superb. Thank you very much.
Very helpful, easy to deal with.
Work with my brother Vinny. It's a non profit charity to help veterans with basic household need like furniture food and some cosmetic items. Paula is amazing and her work is appreciated, they work out of storage units with the help of some donations to helping vets every year! Thanks Paula!!!
Jennifer Natal was Very Nice and very helpful!
Great staff, spacious decent outdoor unit.
Jennifer and Christian were very pleasant and helpful!
Helpful staff and good service, great location.
I rented a 10'x15' inside unit. I found the price competitive, the facility accessible, clean, and secure. The staff at the facility was most helpful.
Feliciano was extremely helpful this afternoon when I needed an additional unit - working past closing time. I appreciate his great customer service!!
Wonderful service, feliciano is awesome! Fun experience and a very easy process
Great experience Feliciano was very friendly and helpful.
Jennifer was really nice and sweet she helped out a lot and she answered all our questions and explained everything very well
Jen and Christian were both super helpful and friendly, highly recommend!
Great service. Jennifer was very helpful.
This is an Amazing Facility its extremely clean and the staff at the Mohegan Lake Facility on Lexington Avenue are very knowledgeable and go out of their way to make your experience smooth and easy. Crystal and Christian are always pleasant and helpful with any of your needs I highly recommend this storage facility to anyone looking to store their belongings. Their prices are Amazing as well
Top Notch Facility
Excellent would recommend
Great experience. Everything was explained step by step. Manager did excellent.
Great price and personnel in office.I felt as if I spending time with family..Units are clean and spotless. Great location. Highly recommended. Reserved online..Great service
Amazing service helpful staff! Safe and clean facilities! Highly recommend this business for all your storage needs! A+++
The staff here were very helpful and nice. They'd helped fix a misunderstanding id encountered when setting up my storage unit. I'd tried to get the deal for half off the first month on June 30th and it'd only applied to the one day of June and not to July. They got it fixed promptly and with ease. Plus, they had a freight elevator and dollys which helped make transporting our stuff much easier.
CRYSTAL gave me great service and recommended everyone to use this storage place as my experience was phenomenal
Very friendly service, facility is clean and well-kept.
Crystal was very helpful and accommodating
Crystal was great. Very easy and smooth process. Nice units. Would definitely recommend.
Great Place. Crystal was so kind and sweet. She went over all the details with me and I felt very comfortable with my decision. The place is very clean and staff is helpful and kind. Highly recommend.
Christian is an absolute gentleman. Wish we had more of him
A good place to store extra things you want to keep but have no room to store in your home.
Thank you for the great review Vicky
Brian was a pleasure to deal with. The facility still requires people to wear face-masks even if vaccinated.
Management is friendly and always available to help with your moving/storage needs. I've worked with Yorktown Self storage for YEARS! They never disappoint and the units are clean, well maintained and easily accessible. Thank you for all of your years of service and helping me along my many moves !!
Hi Allison, we’re so glad your storage unit lived up to expectations. We pride ourselves on being there to help our customers with their moves. Thank you for being such a great customer over the years!
Good, the parking lot and loading area needs paved
Chris, thank you. Your feedback is very much appreciated. We are here for you, thank you.
It's a very good cleaning facility and I liked going there that's a safe facility
Our staff and team are very grateful for your review Theodore. Your positive experience and feedback mean the world to us, and we are sincerely thankful for the glowing 5 star recommendation.
Thank you very much Shamar for your positive rating. We sincerely appreciate it
Thank you very much Matt for your five-star rating.
Thanks for the five-star rating Jayne
I've used them for years. The units are in a climate controlled building. The security there is good. Finally, Brian, the manager has an impressive Lego model assemblage that he has made into great thematic displays that have to be seen in his office.
Friendly staff. Was very easy to setup an account and they work with you on finding the right price and unit. They were also patient to answer my 100 questions!
If I could give this place 10+ I certainly would as I kept my belongings here for almost 7 years, yup I said 7! Never did I have to come in a check on anything, thank goodness because I now live out of state. I recently came to clear out and found everything was as it should including temperature control. Brian is the absolute best! Always ready to help and courteous every time we spoke. I highly recommend Yorktown Self Storage to protect and keep your valuables.
❤❤❤👌👌
Well kept storage facility with friendly and helpful staff. Easy to get to.
Thank you very much Kevin . Your kind words and satisfaction mean everything to us. Sincerely grateful for the positive rating and recommendation.
My family has used this facility for over 7 years..the staff is wonderful, the facility is kept beautify. I have reccomended Yorktown self storage to friends and family members, all of which are very happy with the facility and staff. There community service and treatment of local organizations is above any expectations you would expect in this day and age. Kudos for keeping my valuables safe and secure. God Bless Yorktown self storage especially their management team.
K.l.
Because of great people like you Karen we are able to continue doing what we love. Thank you
Brian was the best person ever and he exceeded all of my expectations of customer service. This place has reasonable prices, excellent facilities, and above and beyond customer service. He answered all of our questions and helped us with everything we needed and was very patient with us. He also has these awesome LEGO models that impressed me very much. I will definitely be using their services for all my future storage needs.
Our staff and team are very grateful for your review. Your positive experience and feedback mean the world to us, and we are sincerely thankful for the recommendation.
Really appreciate your 5 star rating, Michel.
thanks for taking time to help me schedule my move
Your review is greatly appreciated Jamie.
clean units very reasonably priced
Been renting storage units over a year. Brian and the staff are helpful and friendly. Units are clean along with the hallways. Access and hours fit my schedule. Rates are good and competitive. Highly recommend.
Good prices, clean units and convenient location in yorktown
thanks for the review Ronald
This is my first storage experience. The pickup service was great. The guys arrived early and worked very quickly, be carefully
we're very proud of our pickup service and we're glad you had a great storage experience
Love the free pickup service, very helpful and it really solved the problem of how I would get my stuff to the facility
That's why we created the free pick up service..glad you found it helpful
I was making a move from one location to another in NYC for my business, but there was a two week layover between the time I ended my first lease, and signed the new one, so I called the people at Yorktown Self Storage and they were able to come pick up all of the files and everything I was planning to move to the new office.
They made a very seamless transition out of what could've been a real pain. Thanks guys!
You're welcome Alex, glad we could help
Just closed a business and needed to store years of records. I made a few calls and finally got someone knowledgeable on the phone to help me. When I found a storage facility that was willing to pick up my stuff, that sealed the deal for me. Thanks for the help