Love all the amenities and the facility. BUT…the car wash should be operational if it’s a selling point. The bucket and hose don’t quite cut it.
Beyond that, great place. Manager Davion is awesome.
Great service, friendly & helpful. Will gladly recommend.
Clean facility. Friendly staff. Gate wasn’t working when I arrived. Air compressor wasn’t working. Car wash wasn’t working.
Hello Chance, thank you for your feedback at our Chandler facility. We’re glad you found the facility clean and our staff friendly. We apologize for the issues you encountered with the gate, air compressor, and car wash. Your feedback is valuable, and we’d like to address your concerns further. Please email us at
[email protected], and a manager will follow up with you directly.
Car wash open would be nice.
And the front gate for security!
Other than that. Loving it!
I love Tower storage, awesome location and the amenities. I feel that the price is a good price for my purpose.
It's our first time. Heather helped us set up fast and did a fantastic job. Definitely staying with you for a while.
Smooth transition getting a storage unit. The unit is clean and secure.
Wash facility amenity has been inoperative for long time. Would be nice for it to be working again.
The storage space is nice, easy entry. There have been mechanical issues causing gate to be open 24 hours, which is a concern.
Love the facility but don’t feel like I am getting money’s worth. Car wash has been down for a couple weeks now. Also, front entrance/gate is now open 24 hours. Not very secure. I am paying extra but I am receiving the same value as my previous facility which I was paying $100 less per month. I am not too confident owner/management is committed to maintenance of the facility.
Kudos to Wendy and Heather! They do a great job!!!
Initial first experience went well and has continued to be so. It is a nice location and close for me and my family.
The amenities at the facility exceeded my expectations. Heather and Wendy have been wonderful to work with.
Wonderful experience! Both Heather and Wendy are very professional, helpful and friendly. I compared several different spots they were also priced the best. Facility is clean and inviting. Highly recommend Tower Storage.
Heather was wonderful, helpful and seemed to like her job
Outstanding experience all around! Jasmine and the staff gave the absolute support needed to make sure our long term lease was closed and all our needs were met as a corporation. I’m looking forward to a very long and successful relationship with your Company. Thanks-Again!!!
repairs are slow at best.
Any communication generated from Tower Storage about repairs; whether something is scheduled or nothing is scheduled is non-existent.
Very good. Staff is very helpful
Rate changed when I moved in. Staff was very courteous.
My unit was really dirty and had mouse poop all over it… I was very disappointed that it was not cleaned before I rented it. Wendy at the front desk was somewhat helpful, but really slow.
Gall at the desk was great.
Very helpful, friendly and competitive pricing
This is a well run facility, happy I’m here
Great place to keep items stored. Great pricing and very clean and safe storage.
Jasmine helped me out immensely. My family all use this facility. Only place to go.
Thank you
To great place with fantastic people You provide a place for our needs with great amenities You
It was amazing! The onsite manager was knowledgeable, on point as well as sharp,well spoken, compassionate and kind. She had to handle a current tenant that had an issue as I was signing my contract. She showed extreme concern while being extremely professional.
I rent a RV storage covered space here. This facility has thought of it all! It is the absolute perfect place to store my precious goods. I greatly appreciate the level of security that is provided. The access times work well for me. There are so many amenities that I don’t believe I can think of another place that offers all that Tower Storage does.
The staff is so friendly, professional, and welcoming. I feel appreciated as a customer and just from the service alone that Jasmine and Wendy provided me from day #1, I have already bragged about this place to my RV buddies. Highly recommend, you’ll be glad you moved it!
Friendly, accommodating, so willing to help in any way. Easy to work with and patient when you can’t find your way around!
Easy to check in and very friendly and helpful at the front desk but without the discount for first two months, these are on the high side, price wise.
What a great facility!.
Jasmine the manager helped us with everything.
She's a real gem.
Always a pleasure being here. We are snow birds so this is like coming back home for our motorhome. Love the friendly staff and the amenities!
Facility is kept very clean, Jasmine was always very friendly and helpful. If I need storage space in the future, I will be back.
Very happy with unit. Clean and near door. Good value. Jasmine was very helpful.
Our gal Jasmine, was outstanding. She answered all of our questions and gave clear and concise instructions. You are very fortunate to have an employee such as Jasmine representing your company. We know who to turn to should we need assistance.
Thanks Jasmine.
So far, all is good with my rental.
It was GREAT! The employees are friendly and knowledgable and go the "extra mile".
The facility itself is clean and well maintained -- it is also well lit at night.
Excellent storage facility. Clean and well maintained. But it's your gal at the front desk (Jasmine ?) that sets you apart. I'd be making her an employment pitch if hadn't recently sold my business!
Very friendly people. The place looked great. Easy check in. Awesome
Were very happy with the service %100
Jasmine is amazing ! So helpful and great storage space
We found Tower Storage to be very clean and organized. Was very impressed with all the amenities to facilitate our RV storage needs from electrical hookups, shaded spaces, practically free washing facilities, waste dump stations, and even personal showers and vacuums. If all that is not enough, then they have Jasmine who was one of the best customer service reps I have encountered in any business. You would have thought she was the owner. She was knowledgeable, helpful, and over the top “nice” and accommodating regarding making sure we understood what was promised and expected. My only complaint was her asking me to remove my Arizona State University cap, as it was borderline offensive to her as she was a University of Arizona graduate. I get it and complied. What a salesperson. She was bad a—- as far as I was concerned. She could not have been more knowledgeable or accommodating. I did tell her she made it a pleasure to spend my money. She deserves a raise! And she would get one I am sure if her boss could follow her around and she acted like she did with us… Thank you Jasmine, and thank you Tower Storage…
Great service, great price. We like having the RV wash and remotes for the gates and covered parking!
Jasmine is very professional, courteous and patient. She showed us the storage unit and answered all our questions, even though some were asked several times. My friend and I are very happy with the service received.
Jasmine has been awesome from the beginning. Great customer service and a big reason why I decided to sign a contract. The property is also very clean, secure and accessible in and out. As a new customer right now I could not be any more happier! :)
Jasmine is awesome! Honesty, our previous experience with Tower, 3 years ago, was not pleasant. Jasmine literally brought us back and we anticipate storing our RV long term with Tower.
It is a nice storage facility I ever been. The storage is clean and have music too.
Love the place ❤️
Jasmine was very nice and very helpful. The call center csr are nice and professional .
I will comeback and recommend to all the relatives, freinds and Co workers.
It is a 9 plus
It was the best experience we have ever had renting our storages. The young girl, sorry forgot her name, had great customer service and was very helpful and took the time to explain everything. She was amazing and the other gentleman that helped us, too was great also!
Jasmine was super helpful in securing a unit, answering questions and showing me my options.
Excellent staff but rates are to high. Not competitive with market.
Jasmine is fantastic! I've rented more than my fair share of storage facilities and this one has definitely left a excellent first impression.
I asked if there was a car wash and was not told about it. It was in the ad. I stopped by the storage place and said I would need the car wash. It took them more than a week and I still don't know if it is fixed. There is also a scary bird that is in Chandler that seems to be bothering me now. I am not happy with the place or experience at all.
Very good experience..Jasmine, the property Manager was very professional and helpful.
Very satisfied with Tower Storage. Clean facilities, easy to access, close drive to home. Would highly recommend. Climate control very important for my needs.
I haven’t rented long enough to give an opinion
Very nice facility clean & great security. We are in the process of moving & we will be needing more units to store all of our 4 bedrooms, great room, dining room, and outdoor furniture. Will talk soon.
Also Jasmine was super to work with and looking forward to talking again.
Thanks
Mike Miller
I was pleased with the service that was provided to me. I appreciate the thoroughness of the information given and all my questions were answered. I like the storage unit I have and the ease to access it. Jasmine and Brent are great employees.
Jasmine is very nice and professional.
Very good, jASMINE did an excellent job and she’s to be commended.
I can do an Accurate review when I see that you will not raise my monthly rates in within a year. Last time I rented from you all my rate was raised within a few months of the start of the rental
Thanks
Both employees I met were very helpful and friendly.
When I return to AZ next spring I intend to rent from you again and leave my RV there for several years. Your facility gives me „peace of mind“ whenever my Sprinter RV is stored there.
Did not sign contract left message had to move early and would not need storage and still charged $88.00. Very disappointing for my other rental time was a great.
Tower storage is a very professional and caring place to store your items. It is very safe and secure great security there. Todd was amazing all the way through our dilemmas and we will always use Tower storage
Everything went easy and access was great. Jasmaine was very helpful and personal on the phone and in person. I'll certainly be back and recommend this place to other coach owners.
Property manager very friendly and helpful.
Friendly and helpful, clean facility
Just awful. My storage was full of spiders spider webs and was to be cleaned out before I put my belongings in and put lock on per jasmine. This didn’t happen and unfourunally due to health issue I needed to leave my belongings there to get full of webs with spiders.
Since I am African American I would like to say that sometimes in that area I'm looked upon very strangely when I walk into a business. When we came into Tower we were greeted with warmth and no judgment about the color of our skin. Jasmine and Todd or amazing and professional and also very funny at times Jasmine didn't realize that we had had a death in our family but she made us laugh and we are so happy that we put stored our items at tower. Thank you Jasmine so so very much. Minister verse and evangelist Dean
Very good experience setting up and renting a spot
I really like that Jasmine is in charge, she seems aware of what is going on on the property and appreciate her help!
It was a very easy process. It was very convenient to rent the storage unit online.
Jasmine was great to work with and most helpful when I stopped in to rent another unit.
Overall it is a positive experience! Jasmine helped me with the last minute change in my request and reservation. She made it happen! I am new to having a storage unit and Relocating And she walked me through the process.
Jazmin was incredible during the sign up stage. We had a great experience.
great location and competent personable staff. The site is very secure and well managed.
Our experience was first class. Jasmine is so knowledgeable, helpful and very professional. The facility is spotless and very well managed. After touring other storage facilities we were very happy to find the Chandler location.
I will be glad to Recommend my family and friends to you all .
Jasmine was extremely helpful in making the transition to another unit and transferring my current unit to one of my employees. Thank you, Jasmine.
Jasmine the girl up front was very helpful and pleasant. She got us thru the process painlessly and I'd give the grade A÷ for her attention to detail and a great attitude.
The staff was excellent! They were friendly, informative and took the time to answer my questions, provide recommendations, walk me through the process, and took me on a tour of the facilities.
Customer service was top notch. Amenities were very impressive and well thought out. Just way too expensive for us. If we had a motor home that we invested over $250,000, I would probably consider spending the money for storage, but it was just too expensive for us. We rented basically because of an emergency situation.
The staff are extremely helpful and courteous. I enjoy all the amenities that Tower offers.
Although there was some confusion early on in regards to which unit I was to use The Manager corrected the problem and was very Courteous and friendly.
Very friendly. Would recommend to all my friends.
Friendly and easy to navigate
Well taken care of by Jasmine
Amenities are great. Just wish there was an additional option to park RVs in their designated spot after hours. ...even if at an additional fee. Thank you.
Very positive and will refer clients to you. I’m a realtor in the area so have lots of contacts.
Very friendly, communicative and accommodating as possible to my circumstances.
I had a very positive experience with tower storage. It is a great facility with an RV power wash, ice room, propane refill station and dog park.
Jasmine was outstanding! She made the rental process so easy ! Facility was clean and easy for my moving truck to unload my belongings. I highly recommend Tower Storage !
Jasmine and asst are super. Handled everything well and in short order. Provided all information on billing etc... and great service.
Very good. No issues on service. Wish wash bay was in better shape (need both guns working well). Wish spot free rinse was offered. Other than that, all good.
Amazing customer service!
The amenities and on site support team of Jasmine and Jamie make Tower Storage a great choice!! Complimentary wash bay, covered RV detail area with vacuum and tire air supply station, treed with real grass dog park, RV dump station with propane fill station and extensive security are just a few of the many benefits at Tower Storage!
Very pleasant, thorough, and just what we were looking for, Jasmine is excellent
Very good customer service and the storage facility is wonderful!
Jasmine and the other gentleman man that assisted us were amazing. They were so helpful!
It was a great experience; easy to take care of what we needed; friendly and helpful costumer service people.
I love this storage clean caring and everything right at one's hands cleaning car wash love it matter of fact it's our second time using them safe and secure ❤️
Jasmine is fantastic. My plans changed so my rental was short but would recommend for sure.
excellent ! Dina /Deanna is the best professional ever!
give her a raise, a promotion KEEP HER !!
thanks ! she knew every detail, was patient, funny, and offered honest answers - rare in this business. no run around, no delay, no “ call our online bullshit”.
I’d hire her in a second for my business ventures( not storage)
Susan
Our experience was very positive the staff is curtious and helpful I would recomment Tower to any friend or family member!!!
Jasmine was great & very helpful. I would recommend Tower Storage.
I appreciated the fact that you notified us when the lock was't secure. I am back in North Dakota so am not able to check on my storage. I trust that you will keep it safe until my return.
Jasmine is friendly and pretty flexible!
Very good customer service and reception.Very clean and tidy storage units. One of the best storage units I have come across.
The manager at my storage facility was AWESOME !!! She was so helpful to me. She went out of her way to be sure I had ever single detail covered. Thank you !!!!
The Tower Storage staff was very accommodating with our need of short term travel trailer storage. Jasmine and Hunter were excellent with follow up info leading up to and including our stay with them. Furthermore the benefit of electrical power and a wash bay and propane fill up were wonderful full service benefits.
It was excellent and not to mention convenient being able to get a storage online from my home.
Great! Very professional and accommodating as they packed up my possessions. They respectful and courteous. I will definitely be recommending your company.
Renting my storage unit was extremely easy and Jasmine was very pleasant to work with. Unfortunately I am finding the website very difficult to work with. I keeps telling me I have an invalid credit card number when I try and setup autopay. Very disappointing!!
The transition was seamless. Very courteous and helpful. Willing to go out of his way to help us get into our spot. Directed us every step of the way.
All went very well. Thank you!
Professional, courteous, well priced,
Exceptional, very professional, courteous, knowledgeable and hard working. Went way above and beyond my expectations.
You are lucky to have employees like these. In these days and times good workers are far and in-between. The work they do servicing my propane, cleaning up after people's is what I see in a larger company.
Keep up the outstanding work and customer service.
Brylee was delightful in her willingness to provide information and options when I inquired about your services. It was a very productive encounter.
Great! Jasmine has been super at all times and very helpful!
Great customer service!! Tower storage is a great place to store our RV…covered space, secure, and very convenient location for us.
Jasmine runs a tight ship in Chandler... made my changes without issue
Have not yet usd the space, but everyone has been very helpful.
I like Jamie, or was is it Jasmine? Either, anyway, she was fantastic! She ditched her golf cart ride and ran the entire way showing which way to go, she even showed me how to open the doors and gates, bc I know that I'll be trying over and over again. Thanks girl!!! You are awesome! Like the area overall just bomb-tastic!!
Totally awesome, the facility is top notch the best I’ve ever seen. The staff was really friendly and took me out and showed me the sites and the different amenities that Tower storage has to offer. Great security, cameras everywhere. I am a new customer of only been there a couple months actually one month. The wash rack propane and dump station are great features 12 foot wide Covered RV storage with a 15 amp outlet in every stall.The RV storage bags are angle park makes it really easy to get in and get out of your spot.
From the start, amazing customer service and all questions answered. The facility is very clean and gated for protection.
Amazing will definitely come back they are very helpful
Very convenient location, easy access, friendly staff. Jasmine is the best!!!
Friendly, helpful, responsive not much more needs to be said.
Jasmine is awesome!!!!!
The Amenities were fantastic as was the cleanliness and level of service
I would completely recommend Jasmine is great at the Chandler Arizona area tower storage highly recommend
She was polite and knowledgeable. I went to your company in the past. Her name is Jasmine.
My experience with Tower Storage has been a positive experience and I would recommend Tower Storage to anyone. It’s clean, safe, and easy access for you the renter.
It has been exceptional. I’ve been working with Hunter and he goes above and to be accommodating and helpful. I would definitely recommend Tower Storage and tell everyone to ask for Hunter!
Hunter was very helpful in making our move easier. He has a pleasant personality and most certainly should be recognized.
Jasmine is truly the BEST!! She has gone out of her way for me many many times!!! She deserves a large raise with a ton of benefits. I really don’t know what Tower storage would do with out her!!!
Jasmine is fabulous. Clean units, great price
Extremely clean and well run. Has all the amenities you can ask for when storing a motorhome, including covered parking, wash area, propane and electric hookup. Well lit for use day or night.
We highly recommend this storage facility to house your motorhome.
No issues and felt confident leaving my possessions under their watch
Very courteous and friendly staff. Hunter is very helpful
It was very simple. Easy in and out .
Very satisfied with your service.
Friendly professional and helpful staff and service.
excellent facility but price is high
This location the manager and Amberosia are so helpful and amazing. I have gone to many storage areas because of the work that I do and all I can say is that this location by far is the best in all aspects. I would recommend this location to everyone.
Jasmine was fantastic!! She was so polite and knowledgeable. I true pleasure to work with.
The people are great and the storage facility is great
Jasmine was fantastic. She made the process easy and was friendly as she showed me around the facility.
Nice staff, clean place. What more can you ask for?
Excellent!! Friendly customer service. Space is very clean with easy access. Climate controlled. Probably the best I have ever rented!!
Excellent Experience all the way around. Easy, clear sign-up process from courteous staff. Super clean, safe and convenient. All at the best value I found. A+
Great service. She was wonderful
Very friendly and efficient!
A very good storage place I recommend to other to know how good a clean place it is
Everyone I have come into contact with there has been very friendly and helpful. They have gone above and beyond.
Clean facility with excellent staff
Your system really worked well getting us into your facility. Your employees were exceptionally helpful, thank you so much,
Smooth, easy communication, strong follow-up and support
Especially want to recognize Jasmine Moreno at the Chandler location: detailed, organized, friendly, and supportive
Very good and confident that there are very Responseable employees .l
It was very good and helpful thank you
Hi Team, I am a current property manager at Tower Storage. Thank you!
I went to the facility to obtain my passcode. Jasmine was absolutely wonderful. She explained everything in detail, and seemed very well versed in the facilities operations.
It was very great and everything went smoothly!
Good experience the girl/manager was easy to like and knew her job very well
I have always experienced the best service with the local team. Very nice and empowered.
In store interaction was great. Can’t quite remember representatives name but I think it was jacqueline. She was awesome
It was great very friendly staff
The service was great! I am sorry that I can not remember the girls name that helped me but she was awesome. Could not have asked for a better experience!!
Gina was very nice she's someone who I would love to see when I first walk in..thank u Gina..I love the low price and AC for the storages..
Price was right and service was good
Very professional and comprehensive
Easy access, climate controlled, clean and close to my location. The cost is within reason as well.
Getting passed the initial office snafu of which spot I reserved, I think the storage facility is one of the best ones i have seen with all the amenities that you could ask for.
Perfect no comments you are the best and providing amazing services keep it up always
I didn’t like not having electric service and the office staff drugged their feet getting the problem correctly
You have excellent personal and outstanding storage space. I would definitely recommend this facility to anyone.
Thanks
Ok only one problem. When my sister went to drop my car off on Jan 1,2020 . There was another lock on my garage I had rented for 2 months. My sister had to make another trip on Jan 2 to drop my car off. The girl Apologised to us. It was just a inconvenience
Very satisfied with all services provided.
Front office os always super nice. I so far have been happy. Got a good rate and the place is very clean and I feel safe. The only negatives is the carts are never around when needed and you have to search for them, it would be nice if there were lights in the units themselves also.
Very helpful, pleasurable staff, I will recommend Tower Storage to my friends! Thank you!