Melisa She was very friendly and professional and help me to get the storage very smoothly.
Cleo was a great help to us while we were dealing with our hard time moving and figuring out where our things should go. Very kind and professional. Made the entire process very smooth.
Thank you Cleo and others for all of your help!
Excellent costumer sevice
Customer service by Melissa was terrific. She walked me through the process very quickly and professionally.
Was misinformed by your on phone sales person. He presenter a 10x10 Locker with entrance at 6am to 9pm. NOT ONLY during business hours. Also this was two 5x5 lockers side by side.
bait and switch promotions
So far so good. I can’t tell if humidity will be a concern with the storage I am renting, but the size is great and the staff is very friendly.
Karen is amazing! She was so knowledgeable and helpful! Definitely the best employee you've ever had there. She made the whole process so smooth and easy, and took the time to help me pick the best option for my situation. I really appreciated the time she took to help me.
Karen was super helpful when we signed up. Especially with finding the right unit to suit our needs and my disability.
Hector was helpful and super nice. Glad I rented from you
I felt very welcomed & well-informed by Karen. Pleased to note the extreme care & cleanliness of the facility. Overall
A very pleasant experience!
I was looking for a storage unit near my home and my friend found US Storage just a couple of blocks from our house. We went and spoke with Karen who showed us a few different units, and we found the one that absolutely best suited my needs. I am so grateful for Karen’s patience and for her being so welcoming and friendly. I was having a difficult day but everything changed when I met Karen and found the perfect unit at the perfect price. Thank you US Storage!
It was super easy and affordable.
Good except for required insurance fee. I was not expecting this fee. Previous storage facility had no insurance fee
Manager was helpful. I like my storage location.
Karen is always so pleasant, professional and answers all my questions.
Very straight forward and helpful. Front desk attendant Karen was very helpful and has great customer service. My family and I made the right choice using this storage company.
Friendly and helpful pleasant staff and professional
Karen is awesome! She made my move seamless! She is one in a million!
Karen on Lowell in La Crescenta was super helpful kind and patient. She’s very good at her job!
Very Bad Experience on my supposed move-in day. I reported the Incident to your call agent guy named “Gary”. The next day I met “Karen” the manager. I reported the incident too. While those two guys with a vehicle plate “7PIC630” blue mazda are still living in the particular U.S storage in Lowell Ave, La Crescenta. I will never recommend this place. Karen on the other side is a good manager.
The lady who rented me the unit was very professional and efficient.
Very good. Karen is a rock star!!!
Karen couldn’t have been more helpful. I went in to get information and left with a unit agreement.
Very frustrating. Worst experience ever. I wanted to pay one extra month and US STORAGE chared me 2 months. I asked for 1 month refund, they told me they cannot refund until I move out. This company tries to eat free money from customers. Be very careful before paying the rent. DON'T EVERY PAY ANY EXTRA !!
Our transaction with Karen went smoothly and she is very friendly and accommodating. Also we like being able to access the unit in the evening since it's extremely hot during the day. Unit is clean and lots of space.
Karen is sweet and very accommodating.
Karen has been extremely helpful and always available for assistance.
MY reservation got booked over the phone with Gary? It was absolutely fantastic!
Flawless and very friendly service. Vanessa was super helpful and took her time with helping my understand everything 🤘🏻
Vanessa is very knowledgeable and helpful in securing us a storage unit.
The gentleman I dealt with was very professional and helpful. He made the entire process fast and easy. Thank you
The man that set up my storage was very nice ,unfortunately I can't remember his name but I do no that he's an older man that is retired but needed to wk so he didn't argue w his wife of 30 years ! Lol he was very helpful with my situation and I strongly recommend he get a raise - only because if it wasent for him I probably wouldn't have even gave u guys a chance but so glad I did! It's a very nice place reasonable rates and I felt extremely safe w my belonging here tyvm !
I like when I call and a person answers the phone , I don’t have to go through a main number to get information. I also like that as large as your company is, it feels like a mom and pop store and everyone is very friendly and very helpful. Your prices are good too.
Very friendly and helpful
Great. Very friendly. Very clean and well-organized facility.
Easy and fast customer service
I had an excellent experience renting a unit. I met Van at the storage facility where he showed me around. I chose the unit I wanted, when inside and a few minutes later I had a storage unit. Van was very helpful and super friendly, and made it all very easy.
Everyone in the office is super friendly, knowledgeable and helpful. I would definitely recommend this location to anyone needing extra storage .
Thank you!
Jennifer
The staff was terrific. Explained everything to me. Good company.
Fantastic!!! Eva was absolutely the best!!! We went to a few storage places and we got the best customer service here.
At a complicated moment in my life, Eva Morales was a relief. She was very kind, patiently, showed and explained to us, the best option for our needs. Thanks to her, I highly recommend this place.
The experience was great, manager Eva was fast, friendly, and professional. The unit definitely fits my needs. I will definitely be recommending this facility. Once again thank you for your service.
Prices are too high but the service I received was excellent.
Very favorable. I needed a special case to allow the possibility of a second storage locker on a weekend when nobody would be available, and a creative solution was offered. I've had no trouble locating the facility or my storage locker, and getting the movers in was easy. After that, they did all the work and I needed so special assistance. Since that time, getting in and out has been easy and the manager has been very helpful.
Convenient location, great manager on site!
Great experience. Clean and well managed. Kevin was very helpful.
Robert Bittle was very patient, courteous and helpful when it came to answering my questions and showing me the 2 units I asked to see.
He also took his time to explain all the rules and regulations about renting a storage unit.
I would definitely recommend US Storage Centers to my friends.
Thanks, Janice
Very good, smooth informative detailed yet quick processing and check in. Also extremely courteous an friendly without being patronizing.
The premises is very clean as is my unit.
Very friendly and professional in all aspects. Felt welcomed under my particular situation. I wound recommend to all. Thank you! -Craig
Great, Your stuff is courteous and professional. Cleo was very helpful with my deciding to go with US storage.
Excellent, everything happened very quickly.
This is my first storage until but so far my experience has been fabulous. Kevin at the front desk was amazingly helpful.
Everything was really good , I’m happy to have unit in us Storage.
It’s close to freeway , clean and comfortable
Great, Ismael provided excellent service and guided me through all the processes. Thank you Ismael.
We had a pleasure work with 2 employees Mr Kevin and Ismael.They was great.
Thanks
Chris Rajtar
Fine. Quick sign up. Quick office meeting to get keys and sign contract. My unit is not street accessible but I was greatly surprised and pleased to find my unit was only 10 feet from the entrance door. The only downside is that there is limited access to a cart or dolly so prepare to bring your own if needed.
A very positive experience. Friendly, helpful and efficient.
The manager, Kevin, is great at his job. He has always been available when I need something, he is prompt and kind, and he made the rental process easy. Everything is clean and organized and professional. I couldn't be more satisfied with my decision to rent a unit at the US Storage Center in La Crescenta.
Very professional and the manager was awesome. He gave us all the details and was very helpful. Outstanding performance.
Very pleasant experience and helpful in a pinch.
Very pleased. Kevin was very helpful.
Excellent! Kevin was super helpful and made it so easy to get a storage unit. Love the extended hours and the security.
I found your site online & made an appointment to see the facility. Very clean complex.
Kevin walked me thru the entire process painlessly.
He was great from start to finish.
My only constructive comment is in relation to your website. Seeing the specials was a definite draw, but I didn't see on the site any reference to the monthly insurance charge that was a necessary add on.
Other than that, very happy.
Best Storage in LA County. Awesome Manager.
All my questions were answered Jadon assisted me all the way and made this process easy for me.
Great customer service
Thank you Jason.
Cesar
It was really good and I enjoyed the manager helping me out through the process
It was good. The gentleman who got me my storage unit was friendly, helpful & very professional.
Me gusto mucho porque es muy fácil no subir elevador y el manañer es muy amable y eficiente gracias
very professional, good price and I love the convince of being able to access storage 7 days a week.
Excellent experience. Cleo was very helpful and pleasant. A pleasure.
We have had a great experience, Kevin was very helpful!
I'm very happy with my experience I don't regret choosing this place Cleo and Kevin are very sweet and helpful 😊
The experience was very comfortable and accommodating
Very polite and helpful. Setting up online was super convenient
Great. Kevin was very helpful and friendly.
Great. Kevin was very patient and helpful.
It was great! Kevin and Cleo are so helpful and friendly. Great service and fair prices, and the facility is clean.
Kevin was awesome. He explained everything thoroughly and saved our locker until we were ready to move.
Excellent service and excellent facilities.
I had a wonderful experience with your company, customer service is second to none, from Kevin, Robert to Cleo, All 3 of them called me to confirm one thing or another. I would definitely recommend your service to everybody needing storage, thank you all
So far....great! The customer service with Kevin was excellent. He is very knowledgeable and helpful. The only reason I did not give a 10 is because I believe rating the overall experience includes also having at least a few months of renting to assess the overall experience. But SO FAR, It’s been GREAT!!
very good customer service, fast and nice people,
Wonderful employee Kevin, who assisted us with looking for a unit, and knowledgeable, respectful and kind.
Kevin in the front office was very helpful and welcoming. He was patient while we picked out the perfect size storage unit. We were having problem with our role up door being hard to lift and he promptly addressed the issue and fixed it for us.
Kevin and chloe is very helpful and their customer service is supperb, I would likely reccomend this to everyone who would like to store their stuff.
Your always so helpful and the facility is alway clean and safe.
Thank you!
Great experience, staff was very friendly and helpful! Helped us determine exactly what size unit would be best for us and our things.
The facility is good, but the web site needs serious work, especially payment pages.
The staff member, Robert, was a perfect host and very helpful.
It was all very nice and easy.
My experience was great Robert was really helpful at the La Crescenta location .
Very pleased with his detailed explanations and help me make the right decision on size storage options.
I am a returning customer I used your company 10 years ago when I moved in the area, now I am moving out of the area so I am back. Great place very clean, secure and easy
Nice clean facility; Bobby was great in getting me set up.
Happy I went there.
Bobby did a great job! It was a good experience.
The manager was very helpful and went out of his way to answer all questions. Good Employee.
Great, very easy experience of rental.
Robert was so helpful and professional. Great experience!
Super easy. Cleo and Robert were amazingly helpful and friendly. Facility was clean and orderly.
Robert was great, answered all of our questions and was very helpful.
Great customer service, clean and nice area, well maintained
The experience was very good. I called the main number and made a reservation and when I got to the location it only took a few minutes to set everything up. The person working at the time was very friendly and helpful.
I love your service and transparency, your a better company than extra space or public storage. Your #1, and Noah was amazing and very friendly. Thank you
very satisfied with the location of the storage.
Perfectly happy as long as promises are kept.
Good customer service and convenient.
Excellent!!!
Very professional but friendly and helpful....loved the intro special and all you did to make an uncomfortable move and storage more enjoyable!!!!
I am very happy with the service that I received with the staff helping me through registration and even after the move checking in with billing on the phone. It was a smooth transition.
Thank you US Storage Centers!
Liliana Sanchez
STNC President
The gentleman was very very nice help me very much and I appreciate it he's a good guy
The gentleman that works there was very helpful. He made sure I understand the agreement. He also called me to follow up.
He has a good customer service.
Facility has easy access to units which are all on one level . Cleo and Michael have excellent customer service they go out of there way to accommodate you in every way . 👍👍
Michael was great. Very helpful. Explained everything
friendly helpful and took time with me great job
Michael was the office person who helped me as he went above and beyond to make everything work for me
Very friendly professional employees that made me feel very welcome and appreciated. Very positive experience.
This place is always clean and the management staff are always very helpful and friendly incredible customer service
Gabby is terrific
Hard worker and very helpful
Thank you
Mark
Very spacious storage for a great price.
Very professional and efficient. Great guys on the truck. Pleasure working with them
Professional all the way! They expained everything in detail. Answered all my questions. It was an easy process obtaining my storage unit. Thank you!
Everything went very well. The only thing I have a slight complaint is, that I was second in line in the morning and the woman ahead of me took a long time and there was not a second person that was able to help me.
Candy was professional in every way.
Your staff person, Candy, is the most helpful and professional I have encountered. Facilities great as well.
Dulce
Candy the Associate, was awesome! She explained everything and has great customer service. I also love the drive up, one level storage and not having to use an elevator. Thank you!
Staff is helpful, knowledgeable, and with great customer service. Site is clean and well kept.
Both Steve and Candy were very nice to work with. My check in was very easy and the unit was clean upon move in. The facility is secure but accessible.
I had a question about my next payment. I wanted to confirm that I had received the promotion of one free month. The manager on duty was not able to answer my question and explained that the site manager could confirm and would call me back within the next couple of days with my answer. That was over two weeks ago. I have not heard from anyone and still do not have an answer.
excellent. I forgot the young lady's name that helped me...but she was really good and very helpful. She even took me to see two spaces in the rain! Very professional and thorough.
great willingness to offer support for our needs, thank you!
I had a great experience. They were friendly from the start and the team was very accommodating to me and my mothers needs. The storage facility looks very safe and its accessibility is easy.
So far it's been good but after my last point of contact I was told I would receive a call back and haven't heard from anyone.
When I first went to the location located on Lowell Avenue, the staff was extremely friendly and professional. I stated that I only needed short-term storage. The manager, Cleo, showed me the perfect storage unit and all my belongings fit perfectly in the unit. I would recommend anyone to utilize the facility. And the price was right as well. When I would go to the facility, it was always clean and well secure. Thank you, US Storage Centers.
I rented 2 units side by side to allow me to store and then remove items and give up one unit early. When that happened it caused a real issue. I had to give back both units or they could not release the empty one. Then they came back and stated they could do that. But needed to have a new contract established and needed to be resigned.
When I came up I could not resign due to a corporate meeting.
Also had issue with water overhead but acused of causing the leak. Only after pointing out the real cause did they back off.
Everything went smoothly and everything worked.
The service I received at this facility was really good and I will recommend this storage facility to my friends.
Good experience always open when needed.
Services were according to my plan
It was wonderful! Diego was so helpful from beginning to end - I told him he was my hero. I am totally comfortable in storing my things in the unit and I appreciate the protection afforded in both entering and leaving the facilities.
We had a very pleasant relationship with US Storage Center in La Crescenta and like very much the online communications about the rent payment notifications, etc. Very convenient. We Thank you for your service.
Evelyn was more than friendly and willing to help with all information needed she was excellent and should have a raise
It was a good and easy experience.
experience was great. Mary was very helpful and really gave it that extra touch to get us signed up.
Everything went well. It was nice to be able to store a car for the time that was needed. Employees were helpful and provided the answers I needed.
excellent, manager Patty was super-helpful.
I felt very comfortable and MS PATTY was very professional and warm hearted.The space I rented accomodated my needs and is very clean.I would highly recomend your services to anyone.Thank you.
Very friendly, always helpful. Very nice. :-)))
Patty was awesome and is a credit to US Storage centers. I would highly recommend US Storage for making the process easy and being clear and concise on the rental process with no surprises.
Manager was very helpful. She made the whole experience easy and enjoyable!
Your Staff was awesome. Everyone has been extremely helpful. I'm very happy that I selected your storage facility and will recommend you to others. Greatt service! Thank you.
Mary was so kind and helpful. It was a pleasant experience.
Very clean and great promotions. Rates could be better after the promotion period but not too bad. Patty was very friendly, accommodating and helpful. It was a pleasure doing business with her.
It was actually very nice. I had to find a storage place on short notice, and I called a few around the neighborhood, and US storage gave me the best deal, and I can truly say Pati was the nicest person I could have ever dealt with. Very professional, very friendly, always had a smile on her face, and was very straight forward with our options. I knew exactly what I was getting, she gave me a tour, and I didn't have any questions when we were done, or any questions today..... days later.
Patty was very kind! She was professional and thorough, any questions I had she knew the answer. She made me feel comfortable leaving my belongings behind.
very nice people especially patty she is the one helping me with unit .clean and professional THANK YOU
I had a very positive experience at US Storage, and would definitely recommend them. I just rented a storage unit there a few weeks ago, and had a really good experience when I did, and that was largely due to the way their employee, Patty, had taken care of me while I was there. She was very thorough and extremely professional in the handling of all the paperwork and getting me set up, as well as making sure that I had the details of how to open the gate, myself, and all, and I really appreciated that. In addition to her being so professional she was also very patient and had such a pleasant demeanor as well as an overall great attitude the whole time I was there. She took care of everything for me, and left no detail out. US Storage is lucky to have her. I would highly recommend them. (This is the 2nd detailed feedback form I completed today, but only the first one to be submitted- because for some unknown reason, the whole thing got erased -it all just disappeared, no idea why, but I chose to rewrite it because it is important that people get recognized for doing an outstanding job like I feel Patty has done. Thank you for your help and for your very positive attitude.
It was a very pleasant experience. Patty was so professional and thorough in explaining the expectations of the US Storage.
The facilities is immaculate.
Enrique Robles
Clean facility- professional transaction!
The whole experience of renting the space could be
summed up with two words. "NO Problem".
I've been using US Storage for years.The onsite manager sets the standard for customer service. I would highly recommend US Storage Centers.
Michael C.
The assistance I received was friendly, personable and professional.
It is a pleasure to do business with US Storage! The manager on site (Patty) was incredibly courteous and thorough, and went over the terms in detail, gave a tour of the spaces before my signing up. The entire facility is SPOTLESS, and is located in an excellent area (near a church, bank and preschool), and feels very safe at all times.
My experience has always been very positive. It's a very well maintained property, and the staff is extremely organized. I am very impressed with Patty, the lady who works in the front office. She has been very helpful and she is very informative. I'm so satisfied with their service.
Excellent customer service; nice, clean storage unit.
Great customer service never had any problems
Patty the site manager is the best , her attention to customer service and willingness to take time to clarify the ins and outs of the facility will shine a good light on the facility for both long term customers and potential clients . Patty exceeded expectations !