Brand new facility, looks super clean and neat. Definitely recommend
Hello Karla, thank you so much for your feedback! We appreciate you sharing your experience with us!
Great place. 5 stars
Hello Susan, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!
Hi Jean, we appreciate the rating and are glad we could provide you with a positive experience!
Marcela was great and was very thorough in our check in process. Would recommend the place!
Hi Carlos, we appreciate the kind words and are glad we could provide you with a positive experience!
Big shout out to Ken! He was very helpful and made us feel comfortable and at ease with our move.
Hi Christian, your feedback is highly appreciated. Thank you for the review!
good service!
Hello Sadie, thank you so much for leaving us a great review!
Very easy to rent and beautiful place
Hi Emma, we are thrilled that you had a positive experience with us!
Hello Danish, thank you so much for rating your experience with us so highly!
Amazing service!! Highly recommended! If you need storage
Hello Terrance, thank you so much for your kind words! We appreciate you sharing your experience with us!
Love this place! Clean safe because they have Cynthia and a great team!
Hello Suzanne, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Ken is awesome!
Hello Jay, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Ken did a awesome job checking In!
Thank you so much for your kind words, Luis. We really appreciate you taking the time out to share your experience with us.
Hello Julia, we are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Hello Henny, your feedback is highly appreciated. Thank you so much for the review!
AWESOME CUSTOMER SERVICE with Marcela and Cynthia...Marcela stayed and helped with our storage unit. The STORAGE space is clean and NEW....SO EXCITED TO MOVE IN..
THANK YOUUUUU
Hi Ingrinette, we appreciate the kind words and are glad we could provide you with a positive experience!
Marcela was very informative and very professional Absolutely Outstanding
Hello Scott, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!
Ken was extremely helpful and made our move in very easy
Hi Evvy, we are thrilled that you had a positive experience with us!
Ken was AMAZING!!! The unit is new & clean. They made my experience very easy during a difficult time. I am grateful 🙏🏼
Hello Theo, thank you so much for leaving us a great review!
I'm happy for Marcela service she pury and happy services
Hello Mario, thank you so much for your kind words! We appreciate you sharing your experience with us!
very helpful
Hello Arturo, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Excellent services by Ken on the phone and in person. Thx US STORAGE!!!!
Thank you so much for your kind words, Eric. We really appreciate you taking the time out to share your experience with us.
Front office team is great. Building is very clean and extra secure which is very important to me. (I had a 10x15 unit cleared out by a thief at the Public Storage nearby on Sepulveda. Zero monitoring, cameras or detection from staff of this massive heist.)
Hello Kimberly, thank you so much for your feedback! We appreciate you sharing your experience with us!
servicial la atención a clientes, agradecido por el esmero de Marcela.
Hello Felipe, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!
Easy reservation & move-in 👍
Highly Recommend!
Hi Kat, your feedback is highly appreciated. Thank you for the review!
The website advertised a 10x6 unit with a 50% discount for the first two months. However, I was assigned a unit that was actually 7x6 ft. It did look small, but the staff insisted it only seemed that way because the unit was "wider than it is deep".
I rented a truck and brought all my stuff to the storage location. I also brought a measuring tape. After I confirmed that the dimensions were wrong, and after a lot of back-and-forth and arguing, they finally reassigned me to a unit that was actually 10x6, as originally advertised.
They said that the reduction of 10 to 7 feet was because the dimensions are "approximate", and I was charged for switching units and lost the 2-months 50% discount.
(updated) After two months, a number of unanswered emails, phone calls and two visits to the storage location, I was finally informed that this issue will be resolved and I’ll be charged the original rental price, including the 50% discount. I also learned that, contrary to what I mentioned in my initial review, the manager Cynthia Miranda was not responsible for the extra charge or for handling the resolution directly. However, she made sure the issue was followed up on and ultimately resolved by Marcela and Ken. I really appreciate her effort in staying on top of it, and Marcela for finally resolving the matter.
Hello Gustavo, thank you for sharing your feedback at our Los Angeles facility. We’re sorry to hear about the confusion over your unit’s dimensions, the change in your promotional discount, and the short billing deadline. We appreciate you bringing this to our attention. At your earliest convenience, please email your contact information to
[email protected], and a manager will reach out to you.
Hi Rochelle, we appreciate the rating and are glad we could provide you with a positive experience!
Excellent service… knowledgeable and patient with me and my questions
Hello Mike, thank you so much for leaving us a great review!
Marcela was super helpful! She was very informative and made sure I knew the ins & outs.
Hi Jasmine, we are thrilled that you had a positive experience with us!
Thank you so much for your kind rating, Marrien! We’re thrilled to know we made a positive impression and truly appreciate you taking the time to share your feedback.
Marcela and Cindy I love how they took the rime to help me to get settle down into my unit if you need a storage please come with them you will not regret .
Hello Kombo, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Hello Aravinda, thank you so much for rating your experience with us so highly!
Marcela is super helpful and kind!
Hello Desiree, thank you so much for your kind words! We appreciate you sharing your experience with us!
Great facility and wonderful staff. Ken was so helpful!
Hello Kimberly, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Just signed for a storage unit at this beautiful new facility. Ken took his time with me and I feel good about this transaction.
Thank you so much for your kind words, Gerald. We really appreciate you taking the time out to share your experience with us.
Clean, cool, safe, and affordable.
Units look just like pictured, and every renter gets a unique long code to enter the facility. Ken was helpful in getting me established and even quickly fixed a pricing issue when I got billed at a higher rate than was advertised online. I’m happy with the staff and facility. Would recommend to anyone on the fence as this was less than 3/4 the price of Public Storage when I compared the two. US Storage Centers also had more size options available than Public Storage. They also have smooth-rolling carts for transporting things to and from your vehicle.
Note: same size storage units have varying door sizes. A 7x5 unit has a 7’ wide door and shallower space, while a 5x7 unit has a narrower door with deeper storage space. Super handy to have the option!
Hello Cj, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!
Excellent service and prices. Cindy and Marcela are very professional, helpful, and transparent. Highly recommend this very clean, secure, and new storage facility.
Hi Fred, we appreciate the kind words and are glad we could provide you with a positive experience!
Hello Rafael, we are delighted that you had a great experience with us. Thank you for taking the time to rate us!
He was knowledgeable, helpful & great at explaining the rules & facility function
Hi Pamela, we are thrilled that you had a positive experience with us!
They were very helpful in getting everything set up and it’s a very nice new facility. They made the set up process easy and have great people on site to help with the move in process. Thank you to Cindy for all of her help.
Hello Dara, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
We needed a storage and Marcela was very nice, friendly and welcoming. It was our first time renting a storage, and I had no idea of how the process was. She mad it simple and easy, gave me options and we also got a tour to see the options available. This place is new, so everything is clean. It’s also very secure, with keypad access and you only get access to the level your unit is on. I look forward to continuing my rental relationship with this company.
Hello Chelsea, thank you so much for your kind words! We appreciate you sharing your experience with us!
Best experience, very affordable units
Hello Nikita, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Cindy and marcela were amazing
Thank you so much for your kind words, Thomas. We really appreciate you taking the time out to share your experience with us.
Cindy was super helpful and made the whole process easy. She gave me a great overview of the units and how everything works.
Hello Travis, thank you so much for your feedback! We appreciate you sharing your experience with us!
Hi Matthew, we appreciate the rating and are glad we could provide you with a positive experience!
Working with Cindy was great! Good location for unit. Only problem was that original unit I looked at was advertised as 10 by 12, but actual size was 10 by 8 - a big difference!
Hello John, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!
The staff was very patient and helpful. It was a great experience renting from them.
Hi Fellini, we appreciate the kind words and are glad we could provide you with a positive experience!
Visually the best storage center I’ve seen! And staffer Marcela absolutely wrote the book on stellar customer service!
Hi Sarita, your feedback is highly appreciated. Thank you for the review!
Marcela did a wonderful job. Very easy to rent. Very friendly
Hello Melinda, thank you so much for leaving us a great review!
The staff is pleasant and helpful. They took the time to walk around with me to find a unit that met my needs. If you make an online reservation, be prepared for multiple follow-ups until you complete the rental agreement. They are very persistent.
I am sensitive to not having open space at the tops of the walls in my units due to a prior theft where someone skinny slid in through the gap. I won’t rent units that have openings that will let this happen, so I’m limited on my options. This facility seems more secure than others, but most of the units still have the gaps.
Also, as with all storage facilities, the dimensions are approximate. The 6’ x 10’ unit they initially rented to me was more like 5’5” x 9’3”. I couldn’t find another 6’ x 10’ unit that met my needs above, but eventually found a 9’ x 10’ unit that was really 9’ x 10’.
I appreciate that they seem to have solved for allowing reasonable access hours while limiting the ability for undesirables to roam the facility after hours. Controlled access limits access to only the floors for the unit the code is assigned to.
Hi Neil, we are thrilled that you had a positive experience with us!
Secured a storage upon first visit! Ken and Cindy were so welcoming and friendly and made the process easy and effortless. Excited to store here, it is clean, new, safe and technology forward. Thank you!
Hello Mariel, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Cindy and Ken were fantastic!! Really nice and helpful but unfortunately their jackets do not match the cool yellow architecture of the building. Corporate if you’re reading this, please equip your workers with yellow jackets. Please and thank you.
Hello Tayler, thank you so much for your kind words! We appreciate you sharing your experience with us!
Brand new facility and Cindy and Ken were very pleasant and helpful.
Hello Marc, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Thank you so much for your kind rating, Maggie! We’re thrilled to know we made a positive impression and truly appreciate you taking the time to share your feedback.
10/10 recommend very nice, very clean, and smells so good and they prices are great.
Thank you so much for your kind words, Chuck. We really appreciate you taking the time out to share your experience with us.
Hello Tonisha, thank you so much for rating your experience with us so highly!
I had a positive experience at US Storage Centers - Los Angeles. The facility was clean and the process was straightforward. Nick was particularly helpful and made everything easy. I recommend this location.
Hello Mahmud, thank you so much for your feedback! We appreciate you sharing your experience with us!
Marcela is awesome! Super helpful and communicative. Would recommend storing with them. She deserves a raise!
Hello Vivian, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!
Marcela was very kind , friendly and extremely knowledgeable! My experience was great!
Hi Sonjia, we appreciate the kind words and are glad we could provide you with a positive experience!
Gracias por su amabilida todo muy profesional
Marcela gracias 🫂
Hi Rafael, your feedback is highly appreciated. Thank you for the review!
Hello Shannon, we are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Sign up was super easy with Marcela at the front desk. The new building is extremely clean and organized with well thought-out details and the security measures seem appropriate.
Hello Gina, thank you so much for leaving us a great review!
Really easy and quick and well priced. Marcela was wonderful..
Hi Michael, we are thrilled that you had a positive experience with us!
Marcela was amazing and helpful during my move in process and the facility is super nice, clean and secure.
Hello Monica, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Brand new location and great specials, Cindy has such patience with people. Lady in the office was giving her a hard time and she kept her cool. Will recommend this place.
Hello Norma, thank you so much for your kind words! We appreciate you sharing your experience with us!
Cindy and Marcela are out of this world. I came rented a unit for my mom and they are fantastic got us the right size,. Brand new place everything is clean and restrooms for after hours. We love the access hours.
Hello Abel, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Cindy is amazing! It was the easiest decision to store our items at US Storage with her help; what an easy process!! Yay! The place is so high tech and clean. Highly recommend using this facility!!
Thank you so much for your kind words, Liza. We really appreciate you taking the time out to share your experience with us.
Marcela was so helpful. She showed us around and explained everything. The new facility is so nice and clean! Lots of parking and very secure. They are open everyday of the year, no closures on holidays which is a huge plus for us. You can also access your unit as early as 6 am and as late as 8:45pm. This is the first facility I have found that doesn’t close on holidays and opens super early/closes late, which is important for my business. I have definitely found my new favorite storage facility and hope to stay for as long as we need a storage rental!
Hello Lindsey, thank you so much for your feedback! We appreciate you sharing your experience with us!
Hello Cole, your feedback is highly appreciated. Thank you so much for the review!
Hi Mustafa, we appreciate the rating and are glad we could provide you with a positive experience!
Thank you so much for your kind rating, Sarah! We’re thrilled to know we made a positive impression and truly appreciate you taking the time to share your feedback.
Great/friendly staff and facilities are clean! Marcela was such a pleasure!
Hi Samantha, we appreciate the kind words and are glad we could provide you with a positive experience!
Amazing customer service from Marcela! Very knowledgeable, friendly and very helpful!
Hello Danielle, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!
Me gusta mucho este lugar Cindy y Marcela siempre me atienden muy bien les agradezco mucho su ayuda me hicieron el día gracias !!
Hi Maria, your feedback is highly appreciated. Thank you for the review!
Thank you cindy and marcela for helping me out Cindy you explain everything very well and thank you for the tour !!
Hello Diana, thank you so much for leaving us a great review!
Very organized, helpful and friendly!
Hi Roxanne, we are thrilled that you had a positive experience with us!
Excellent storage location, very clean and friendly staff. I’m very happy to have found this US Storage!
Hello Brian, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Go see Marcela she is great!!! This new storage facility is super nice and modern. The rates are the best in town.
Hello Jamie, thank you so much for your kind words! We appreciate you sharing your experience with us!
Ideal place for additional storage needs. Brand new and clean, easy access to units, temperature controlled, reasonable prices, friendly, helpful staff.
Hello Pat, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Marcela has been outstanding, she is. Kind, professional , and very patient and takes care of her clients. Its nice to work with someone who is there to help.
Thank you so much for your kind words, Paula. We really appreciate you taking the time out to share your experience with us.
Excellent, new facility
Hi, Ron. We appreciate the kind words and are glad we could provide you with a positive experience!
Very patient and helpful!
Thank you so much for your kind words, Betty. We really appreciate you taking the time out to share your experience with us.
Amazing prices and so far better than Extra Space storage in Culver City
Hello Anthony, thank you so much for rating your experience with us so highly!
I just want to say thank you to Cindy and Marcella they helped my friend to get a storage unit in the most easiest way! I'm definitely thinking I need to decluter my garage and here will be definitely the place it's so clean and the deals for a new facility are so good come in and ask for this girls you won't regret it !!!
Thank you so much for your kind words, Frexer. We really appreciate you taking the time out to share your experience with us.
Great price, excellent service, friendly staff. I highly recommend it!
Hello Pedrocidao, we are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Sindy she is helpfully person great modern place
Hello Carlos, thank you so much for leaving us a great review!
Marcela did a fantastic job of explaining everything to me and going over the contract. The facility is very clean and high.
Hello Freneshia, thank you so much for your kind words! We appreciate you sharing your experience with us!
Cindy was amazing at answering all my questions and helping me find my new space. Great customer service.
Hello Jackie, thank you so much for your feedback! We appreciate you sharing your experience with us!
Hello Jonah, your feedback is highly appreciated. Thank you so much for the review!
Marcela Morales did an excellent job of explaining everything clearly.
Hi Derek, we appreciate the kind words and are glad we could provide you with a positive experience!
Marcela was a great CSR. Easy. Gotta to love her.
Hello Jeremy, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
You gotta check this place out. Best prices and the place is high tech. Marcela is the bomb!!
Hello Jay, thank you so much for your feedback! We appreciate you sharing your experience with us!
Very nice staff. Clean facilities. Climate controlled
Hi Mandy, your feedback is highly appreciated. Thank you for the review!
Great service… Marcela explained all the details including estimated time of when rent will tentative go up. Very secured spacious and organized
Hello Alejandra, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
It’s a clean, security self storage and the service is perfect. Cindy answered all the questions and very patient.
Hello Cynthia, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
The facilities were very clean and secure. Marcela was very friendly, professional and efficient. She made the leasing process quick and easy.
Hi Messiah, we appreciate the kind words and are glad we could provide you with a positive experience!
Marcella, who helped us at the facility very nice and professional. The process of renting the unit was easy, and everyone that I spoke with on the phone was helpful and friendly. The facility itself was clean and well lit. It is convenient to my house, the access hours work with my schedule. I would definitely recommend this location of US Storage.
Hi Ashley, we are thrilled that you had a positive experience with us!
Brand new facility, clean and feels safe. Staff has been very helpful and eager to please. Highly recommend!
Hello Ted, thank you so much for your kind words! We appreciate you sharing your experience with us!
Hi Cesar, we appreciate the rating and are glad we could provide you with a positive experience!
Amazing customer service! Marcela made our reservation process so smoothe and hectic free. We reserved yesterday and our storage was too small. We came in the next day and they helped us make the transfer to a bigger one so easy. The facility is clean and staff is friendly. We are very happy with our experience. Thank you so much for making our move a pleasant experience!
Hi Erika, we are thrilled that you had a positive experience with us!
Cynthia and Marcella were fantastic! Easiest move, so far, I have made!
Hello Wayne, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
The staff have been super helpful! Moving into the brand new facility makes the process a lot more pleasant! No steps or ramps- straight flat access from front door to a basement unit. Very fair pricing.
Hello Carla, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!
estamos hoy aquí reservado un lugar para nuestras pertenencias y la muchacha de nombre Marcela no atendió exelente y muy amable gracias por el buen trato y su servicio .
Hola Melchor, ¡muchas gracias por dejarnos una gran reseña!
Excellent service from Marcella and Cindy. They were fantastic and extremely helpful
Thank you so much for your kind words, Kiran. We really appreciate you taking the time out to share your experience with us.
Cindy , i found her to be a great asset to this company S. Green
Hi Sandra, thank you so much for your feedback. We are pleased to hear of your experience!
Vey great service from Cindy, and facility is nice and clean.
Thank you so much for your kind words, Oscar. We really appreciate you taking the time out to share your experience with us.