Great customer service. Great employees and clean units very safe and secure. Would use again. Vickie was very friendly and always willing to help.
Hi Derek, we are thrilled that you had a positive experience with us!
Jack helped me out with my first storage unit. He made the process go super quick and simple.
I hope the next person to come here for a storage unit gets help from Jack.
Hello Hayden, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
I had the pleasure of working with Jack at US Storage, and he made the entire process smooth and straightforward. Communication was excellent, everything was well organized, and he made it easy for me to get my work done efficiently. It's always refreshing to work with someone who's professional, helpful, and on top of things. I really appreciate Jack's help!
Hello Hayden, thank you so much for your kind words! We appreciate you sharing your experience with us!
Vickie was incredibly helpful!
Thank you so much for your kind words, Gwen. We really appreciate you taking the time out to share your experience with us.
Excellent customer service very helpful!!
Hello Jason, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Property is easily accessible. Staff is great and very helpful
Hi Rachel, thank you for reviewing our Redmond facility. We’re glad to hear the property was easy to access and that our team was helpful throughout your visit.
Hello Daniel, thank you so much for rating your experience with us so highly!
Secure Storage now US Storage has always been great to us. They are friendly, kind, helpful and we are so thankful for them. If possible they would receive 20 stars and in my book they do! Highly recommend them for RV Storage as well as smaller storage units. Thank you so much!!
Hello Julie, thank you for your kind feedback!
The alarm was disconcerting but office and bathroom were great
All of my interactions with the staff have been great and once everything was set up have had no issues with billing. The property is clean and secure.
Staci thank you so much for taking a moment to share your feedback, we really appreciate it!
I'm so happy with Secure Storage. I really enjoyed the manager's knowledge, professionalism, and courtesy. I plan on renting additional storage within the next month. I actually have additional storage with another company and I'm completely unhappy with them, especially after my experience with Secure. The other facility is constantly raising prices and is sometimes hard to get in touch with. I actually thought a survey sent to me was from them and I expressed my displeasure. I didn't realize it was from Secure. My mistake! Taylor has been awesome. Very happy with him.
Cole I really appreciate you taking the time to voice your feedback regarding to your recent and ongoing experience with us. Secure Storage is locally owned and operated and it makes a big difference in our community to have your feedback on display.
Very professional and helpful.
I have rented from Secure Storage for almost a year and they have been incredible with the service, security, and safety they provide. I have been extremely grateful and pleased with being able to have a place to store my belongings.
Friendly staff. Clean units easy to access. Lovely landscaped and securely fenced property. In-person and assistance by telephone gives the feeling that staff care (because they do). Having a manager live on site provides that extra layer of security, assistance, and oversight.
Secure Storage Redmond sets the bar for all storage facilities! Not just nationwide, but world-wide. Clean, fair-priced, and surrounded by beautiful foliage. None better!
Wow Justin, we really appreciate your amazing, 5 star review and the time it took to share your positive experience. It is very important for us to hear our tenants' feedback, whether support or concerns, in order to help us continue to improve our services. Thank you for choosing Secure Storage (Redmond).
Clean, tidy, and well taken care of. Prices are fair. Security at Secure Storage, was the deal that really sold me. Five star service
Trishia, we are incredibly grateful for you taking the time to highlight our locally owned and operated business. Jem and I both genuinely value your patronage and want to ensure that you have an outstanding experience with Secure Storage Redmond.
We love this place! They go above and beyond to accommodate customer needs and we’re so appreciative!
Wow Kate, we really appreciate your review. Here at Secure Storage, we do our absolute best to care for and look after our tenants. Thank you for taking time to recognize our efforts in the community, this especially helps our locally owned and operated facilities stand out. We look forward to continuing to serve you!
Secure storage is great! Nice people, reasonable rates, good units! I would recommend if you need a storage spot !
Hi Tim, I want you to know that we are very pleased to be made aware of your satisfaction as a tenant at Redmond Secure Storage. As a locally owned and operated business, your feed back helps promote our safe and Secure Storage option to our community. We appreciate you!
Jem and Taylor were incredible!!! We are so grateful for their help. My aunt stored at this facility for many years and she recently passed. Jem gave us all of the information we needed to be able to get the proper documentation so that she could allow us into the unit. Taylor was very helpful and he also gave us waters and some candy to keep us fueled for our 8hour trip home after clearing out the unit. It’s silly, but it’s such a wonderful and thoughtful touch to what was a very hard circumstance.
Jem is a gem! I've used Secure Storage for over 10 years. Jem provides outstanding customer service. She exceeds my expectations every time I talk to her or visit their office. Taylor is another great person here. If I have a concern, he works with me to fix or explain the situation. This is a SUPER TEAM. I'd give them a 12 if the scale went above 10.
Thank you Patrick for the generous review, we appreciate having you as a tenant and for your trust in us. It is our pleasure to serve you!
Great folks and very clean facility. Prices are fair.
Mary, thank you for reviewing us. Your input is helping other prospective tenants have a clearer picture on who can serve them best, and we really appreciate it! Thank you, Jem Porro and Taylor Lockling, Management.
Hi Jon, I just wanted to take some time and say thank you for the review. We are proud to help our tenants just like you. Please reach out with any future needs. Cheers, Jem Porro and Taylor Lockling, Management.
Amazingly clean and secure facility. Awesome staff, very pleased.
Thank you so much for taking the time to provide us with honest and positive feedback. We really appreciate this and look forward to serving you in the future.
Jem Porro and Taylor Lockling, Managers
Excellent customer service! We had a unit that I thought had been emptied out by a previous employee and had not been. Just spoke with Jem, who was incredibly thoughtful and has had to pick up the pieces of clearing this storage for me, I am not local and the storage had been donated for a non profit.
Thank you, Thank you, Thank you!
Karen, thank you so much for making the effort in reviewing our locally owned and operated business. Should any future storage needs manifest, we would be honored to serve you again.
Jem Porro and Taylor Lockling, Managers
Easy to reserve unit online, auto billing is great, space and ease of access is great. Very secure facility and friendly staff.
Update 03.19.24: several yrs later & still storing with Secure Storage. Great family run facility (you can tell its not large corp owned) - consistent in cleanliness and the office staff is very responsive!
Very happy with the quality, security & cleanliness of the facility. They are very responsive to our needs individually.
Gary,
Thank you for taking the time to give us a review and for the kind words. We really appreciate it!
I like that my price didn't go up when they raised their prices. I also like that the security is not just on the gate but also individual sheds.
They were the first place I called and they had one available unit to rent. The price and location were right so I didn't hesitate to sign up. Very happy with what we got for when we needed it.
Secure storage is the best! The people who work here give the best CS. They are very helpful. Before I even met the employees, I drove by and saw it was the cleanest property I have ever seen.
Hi Debbie!!!!
Thank you so much for your business, and your kind words!!!! We appreciate your business! Don't hesitate to let us know if there is anything we can do for you!
Jem and Taylor
Thankyou so much for your review, as well as your business!
Very secure and great staff
Thank you Jim, for the kind words! We very much appreciate your business!
Have a great day!
Clean, safe RV Storage yard.
It would be awesome if they had an RV dump and fill station.
Hi Mark! Thankyou for your business and kind words. We do have a dump!!!!!!!!
Haven’t moved all our stuff over yet; Jen was very helpful in getting our paperwork all done up and explaining the details we needed to know. A big shout to jem
Thank you so much for taking the time to provide positive feedback.
We appreciate your business and look forward to serving you in the future.
On behalf of Secure Storage we thank you,
Bill and Debbie Ryan, Managers, Secure Storage Redmond
Hi Megan,
I do not see you as a current customer or a former customer at our facility. I would like to find out what happen and during what type of engagement with us that resulted in a 3 star review with no comments.
Please feel free to call me at 541-548-5400
I am looking forward to talking with you.
Have a great day!
Bill & Debbie Ryan, Managers, Secure Storage Redmond
Thank you so much for taking the time to give us a positive review!
We appreciate you!
Thank you,
Bill and Debbie Ryan, Managers
Secure Storage Redmond
Amazing staff!!! It was raining the day I moved my items into my storage unit, and Bill came to the rescue (without asking) with several extra tarps to cover my belongings and protect them from the rain. Bill and his wife were a pleasure to work with and very accommodating. I would highly recommend Secure Storage to anyone and everyone!
Josh,
Thank you so much for taking the time to give us a review. We appreciate you as a customer and appreciate your review as it really does help to drive our business.
Have a great day!
Bill and Debbie Ryan, Managers
Secure Storage Redmond
A nice clean place to store your stuff
Thank you so much for taking the time to provide positive feedback.
We appreciate your business and look forward to serving you in the future.
On behalf of Secure Storage we thank you,
Bill and Debbie Ryan, Managers
Thank you so much for taking the time to give us a review. We appreciate you as a customer and appreciate your review as it really does help to drive our business.
Thank you,
Bill and Debbie Ryan, Managers
Secure Storage Redmond
Clean and secure storage facility. My only issue is the automatic billing. I thought it would be easier. BEWARE. I moved my things out and swept the unit and informed the office. The lady in the office wanted me to fill out a piece of paper stating which unit I moved out of and my current address which I did. A couple days later I was looking at my bank account and they are still charging me for the unit. The excuse? The day I moved out was not a working day and they will be glad to refund me in 2 - 3 weeks. I’m sorry, but this is unacceptable. If you make a mistake you should make it right immediately.
Thank you so much for taking the time to give us a review. We appreciate your review as it really does help to drive our business and ensure that our procedures meet our Customer expectation.
I am very sorry for the inconvenience this has caused and I continue to track your refund to ensure it is being expedited.
Hope you have a wonderful day!
Bill and Debbie Ryan, Managers
Secure Storage Redmond
Thank you,
Bill and Debbie Ryan, Managers
Thank you Ross,
Bill and Debbie Ryan, Managers
Secure Storage Redmond
We are extremely happy with Secured Storage. Very friendly and helpful. All areas are very secure and clean. Definitely recommend.
Thank you so much for taking the time to give us a positive review!
We appreciate you!
Thank you,
Bill and Debbie Ryan, Managers
Secure Storage Redmond
Very nice facility and outstanding customer service from Debbie and Bill! Thank you for your great communication and personal touch!
Thank you so much for taking the time to give us a review. We appreciate you as a customer and appreciate your review as it really does help to drive our business.
Thank you,
Bill and Debbie Ryan, Managers
Secure Storage Redmond
Thank you so much for taking the time to rate us.
Hope you have a great day.
Bill and Debbie Ryan, Managers
Secure Storage Redmond
Bill and Debbie are great. Love the size of the facility, and the location. So easy to get to and close to 97. Always clean and organized. Great value for the size of unit.
Thank you so much for taking the time to give us an honest and positive review. We really appreciate that and are pleased to have you as a customer!
Thank you,
Bill and Debbie Ryan, Managers
Secure Storage Redmond
If your looking for a secure STORAGE unit . with good access.. And polite and professional PEOPLE.. And at a reasonable rate.. SECURE STORAGE IN REDMOND.. Is the place to go.... Believe me.. I've checked them all out..
Thank you so much for taking the time to give us a review. We appreciate you as a customer and appreciate your review as it really does help to drive our business.
Thank you,
Bill and Debbie Ryan, Managers
Secure Storage Redmond
Thank you Buddy for the review.
Hope you have a great day!
Bill and Debbie Ryan, Manageers
Secure Storage Redmond
I love what you guys have done for us but the why you guys are jumping are price up we may have to find a new place to put are stuff we have been with you guys seen you open and that’s not what we want to do but don’t know what to do we have to figure it out
Thank you so much for taking the time to give us an honest and positive review. We really appreciate that and are pleased to have you as a customer!
I will get back with you in the next few days with some options.
Thank you,
Bill and Debbie Ryan, Managers
Secure Storage Redmond
A wonderful group of managers over the years.
Thank you so much for taking the time to give us a review. We appreciate you as a customer and appreciate your review as it really does help to drive our business.
Thank you,
Bill and Debbie Ryan, Managers
Secure Storage Redmond
Thank you for the positive review.
Bill and Debbie Ryan, Managers
Secure Storage Redmond
Very fair and affordable prices . Management is very kind and on top of everything. If you want to know that your stuff is safe and secure, I highly recommend Secure setorage in redmond oregon .
Thank you so much for taking the time to give us an honest and positive review. We really appreciate that and are pleased to have you as a customer!
Thank you,
Bill and Debbie Ryan, Managers
Secure Storage Redmond
Great rates, nice secure place with awso.e managers.
Out of all the places in Redmond Oregon this is the place to store your stuff.
Thank you for taking the time to provide us a review.
We appreciate your business and look forward to serving you in the future.
On behalf of Secure Storage we thank you.
Bill and Debbie Ryan, Managers
Great facility. Neat and clean. Nice sized RV spaces.
Thank you for taking the time to provide a positive review!
We appreciate you.
Thank you
Bill and Debbie Ryan, Managers
Secure Storage Redmond
Bill and Debbie are great to work with and the facility is clean and well maintained. Feel secure in knowing the place is safe and your items are protected. I recommend this storage facility.
Thank you for your great review. It is a delight working with you. Hope you have a great day.
We had a problem with dirt coming in under the door and Bill was on it the next day. He is very responsive and a great manager. Keeps the grounds beautiful and clean.
Thank you so much for taking the time to give us a positive review!
We appreciate you!
Bill and Debbie Ryan, Managers
Secure Storage, Redmond
Lot of good things to say about secure storage; always an even temperature to keep things right. They always have carts to carry things in like we do if you have an inside space. Plenty of room and unlike some places very clean. Highly recommend their storage units.
Thank you Ken for your positive review. It is a pleasure having you as a customer at Secure Storage, Redmond.
This is how a storage facility should be run. Very friendly manager, clean and secure facilities, and the right price. They only charge for the time you use the unit, as opposed to every other place I’ve rented from that charges an entire month even if you are moving out.
Thank you for the positive review. We value your feedback.
Excellent facility! Clean, secure, and very well run.
Thank you for the great review.
We have had the pleasure of using Secure Storage since last November and have had no problems. Very professional and great staff.
Thank you so much for taking the time to give us a positive review!
We appreciate you!
Secure Storage Redmond
Thank you for the great review!
Great place. Very safe and owners are friendly. Highly recommended
Thank you Gene! We appreciate your time with us. It was our pleasure to serve you!
Thank you so much for taking the time to give us a positive review.
We store our RV at Secure Storage. Super easy to pay online and the lot is always super clean.
Very nice and friendly people. They are on top of their stuff too... no issues with anything. Very user friendly payment site.
Jenny was so accomodating, we needed help after a death of a family member, the worked with us, did it all over the phone, until m9ve out.
They held units and were patient and helpful.
Highly recommended. Ps they answer their phones or call right back!
Thank you so much for the kind words! We are so pleased that we were able to be of help in your time of need.
Thank you!
Bill and Debbie Ryan, Managers
Security is the best. If you want your valuables safe and secure this is the place!
Thank you, Mark! We appreciate your kind endorsement!
Very nice and clean place, although I didn't rent from here, they seemed very nice!!!
Great Place! Super safe and secure. Staff is awesome....A++++++
Highly recommend Secure Storage in Redmond, OR. Great communication with staff, very clean and priced well.
Thank you for your positive review!
Secure Storage Redmond
very friendly and helpful owners and staff. Very clean storage area
I know my belongings are safe
David, thank you so much for sharing your experience! We appreciate your time and business!
Typical storage facility.
Thank you for taking the time to post a review! We appreciate you!
They are just simply the best storage in Redmond. Very clean. Very friendly. The office offers free coffee and hot chocolate. Their restroom is very clean also. They also have a free moving truck you can use.
Thank you so much for your time with us! We appreciate your business!
The name says it all. Nice people.
Nice Clean Facility, Very friendly
Great customer service. They even have a free uhaul truck to use.
Hi Jess,
Thank you so much for taking the time to give us a positive review. We really appreciate that.
Thanks again,
Scott Merydith, Manager
Although I have only been using this business since December, I have been extraordinarily impressed with the operation. The managers are very responsive, efficient, and helpful. The premises themselves are tidy and well kept. The added bonus was the ability to use the 15 ft moving truck, which was extremely helpful! I'm very happy with my experiences thus far.
Great staff, very helpful. A pleasure to do business with.
I feel Secure Storage is a very safe place for my new RV.
Scott called me when an inside space became avail, and I took it immediately.
Lots of cameras 📷.
I feel very comfortable having my $50K investment stored there.
We were very happy to get into Secure Storage after being on the waiting list for awhile. It is secure with fencing and gate requiring an individual password, well maintained and so easy to access and park our RV. Managers Scott and Jenny are friendly and efficient. We love the autopayment plan with email receipts so we know we always have a place to come home to. I highly recommend this facility.
Great people that run the place. Clean, secure, affordable and worry free. Would highly recommend.
IF you are lucky enough to get a space here, you will not be sorry. Very well run, clean, well lite, great security and on site managers.
This place is amazing!! Very professional and well kept. Have been a customer since 2010.
This is the nicest cleanest and friendly storage facility we have used to date
Just all around feel good about having my stuff there. Plus during all the snow we had last winter they were on top of keeping it plowed out from in front of the units.
Secure Storage is well maintained and safe. The staff is courteous, helpful and professional. I would recommend them highly. I am very happy with their service.
Scott & Jenny do a GREAT job. The facility they manage is one of the best we have even parked our RV at. Very secure, ample site space and well maintained. Rates are very competitive.
Scott and Jenny are wonderful, they take friendly personable customer service to a whole new level. Living in Central Oregon since 1994 I can assure you that Secure Storage is the best option for your storage needs
We've had our RV stored here for almost 2 years now. Very nice facility, large spaces with VERY wide isles so plenty of room to back our trailer in without having to jockey back and forth. Reasonable rates and security seems top notch. We have had no issues and we never worry about the trailer while it is in storage. Keep up the great work and thank you for providing a clean, safe, and well thought out storage facility at affordable prices!