Very reasonable and such courteous help from Becky Hopper. I am very satisfied with my unit and the price .
Hello Rendajean, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!
I would like to say thank you to sunni gate was working. Just find a very proactive staff, smooth process . And man that mgr so friendly and she knows her stuff
Hi Freshdip, your feedback is highly appreciated. Thank you for the review!
Sunni is the best! My husband and I had a wonderfully pleasant experience. From the moment we arrived, she was friendly, professional, and genuinely committed to providing outstanding customer service. She took the time to answer our questions, made us feel valued, and ensured everything went smoothly. Exceptional service is hard to find these days, and Sunni truly exceeded our expectations. Thank you, Sunni, for your kindness and dedication—it made all the difference!
Hi Monica, we appreciate the kind words and are glad we could provide you with a positive experience!
Shout out to to Sonny in Dallas she’s awesome and I wish God would make more humans as kind and helpful as Sonny in today’s world full of selfish entitled money hungry buttheads ( thats the nicest I could say online ) anyway I been paying over 100$ at public storage on 3rd floor with the elevator broken😣 so I called around to see if I could find something cheaper since I have not worked in over a year and I don’t like to waste money these days with a gallon of milk and gas prices rising I’m gonna pay more for milk than storage now THANKS TO SONNY so thank you Sonny so much for your customer service was superb you gave me a price I haven’t seen since the 90’s ( showing my age ) oops I got the same size I been paying 165$ a month for 24$ a month 😍 with everything going up and all the hate in the world we need more people like Sonny working in customer service‼️ Note to self humans if you do NOT like people don’t work a job dealing with them all day it’s not rocket science guys … anyway thank you Sonny for making my day week and month for being you don’t change unless it’s rising UP 👼
Hello Michelle, thank you so much for leaving us a great review!
Sunny was the best she has great customer service she let me do my job. She was very informative about where everything is, and even helped me out. Come get you a unit at US Storage on Willobrook!!!
Hi Ashton, we are thrilled that you had a positive experience with us!
Thank you Sunni
Hi Randy734, we appreciate the kind words and are glad we could provide you with a positive experience!
Great location, easy access Sonny was very patient and helpful when things got confusing she was able to get everything straight without stress,
Hi Anastasia, your feedback is highly appreciated. Thank you for the review!
I was helped by Sunni and it was a great experience. It was a quick process and I appreciate that
Hello Darshell, thank you so much for leaving us a great review!
Sunny was so great, friendly & knowledgeable. She answered all my questions, I left highly satisfied.
Hi Martha, we are thrilled that you had a positive experience with us!
Sunny was a great help and easy to work with and if I had to do it again, I would love Book through her thank you for getting me situated
Hello Chachi, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Hi Linda, we appreciate the rating and are glad we could provide you with a positive experience!
Sunni was very helpful and real with me regarding my concerns and questions. Highly recomend!
Hello Mariah, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
It was a pleasure working with this store. Sunni was kind, attentive, and easy to work with from start to finish. We truly appreciated her support and professionalism throughout the project.
Thank you so much for your kind words, Cpr. We really appreciate you taking the time out to share your experience with us.
Great experience, easy process and the lady at the desk was super kind and professional.
Hello Lee, thank you so much for your feedback! We appreciate you sharing your experience with us!
Danielle was very helpful today and got me set for my unit asap
Hello Jay, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!
Sunny made this a painless rental experience. I would recommend to all my friends. Great prices and the property looks much better than it did when it was under another name.
Hi Todd, we appreciate the kind words and are glad we could provide you with a positive experience!
This place gives you food and drinks!
Hi Jing, your feedback is highly appreciated. Thank you for the review!
When I say this lady is everything !!! Very friendly professional and quick !!
Hello Devin, thank you so much for leaving us a great review!
I went to this property not knowing it is remote the PM . Was great guided me to Plano location. The Willowbrook property was so clean. An well kept. Great Property management team Sunni is great better keep her. Or she can come work for our company. She need a raise
Hi Hello, we are thrilled that you had a positive experience with us!
Great customer service, and Sunni made my day with her infectious laugh
Hello Deborah, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Great experience with this Dallas self-storage facility! The contact-free rental process was super easy and convenient. I completed everything online from home, and the instructions were very clear from start to finish. After signing the lease, I received my gate code, unit number, and temporary lock combination right away, which made move-in smooth and stress-free. I also appreciated how transparent they were about the lock purchase and return process to avoid extra charges.
A special shoutout to Keisha, aka Sunni — she was very professional, polite, and helpful when I had questions. Excellent customer service and a well-organized facility. Highly recommend!
Hello Laroyce, thank you so much for your kind words! We appreciate you sharing your experience with us!
Sunni is hand down the best to work with. I walked in with a special greeting from her and she made me very welcome. I came in thinking this will take sometime due to me having to be back at work and Sunni made the process so fast straight forward and ready to go while informing me of my obligations and follow up emails. Thanks Sunni!!!
Hello Frederick, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Thank you for giving me directions . Great customer service. Clean property
Thank you so much for your kind words, Rikki. We really appreciate you taking the time out to share your experience with us.
Thank you Sunny , she was able to take off my late fee and I was able to get into my unit :)
Hello Paige, thank you so much for your feedback! We appreciate you sharing your experience with us!
Thank you sunni
Hello Pop, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!
Kizzie or always friendly and smiling no matter what time I go there love her customer service skills happy new years kizzie jones
Hi Girdie, we appreciate the kind words and are glad we could provide you with a positive experience!
OMyGosh!!!! Now we had a rocky start but we got it squared away.THANKK YOU SUNNY. VERY PROFESSIONAL, VERY NICE I GIVE HER AN A++ RATING. I FELT REALLY GOOD AND CONFIDENT ABOUT MY EXPERIENCE.
Hi C, your feedback is highly appreciated. Thank you for the review!
Great experience with this facility. Sunny was so great! She was punctual and professional. All great experience.
Hello Kelly, thank you so much for leaving us a great review!
Sunshine greeting excited helpful empathy from beginning to end will come back again perfect experience
Hi Kim, we are thrilled that you had a positive experience with us!
thank you for such great customer service sunni
Hello Str8drawp, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Sunny is the best she helped me get in fast and made sure everything was ready to go
Hello Dustin, thank you so much for your kind words! We appreciate you sharing your experience with us!
They are the best bought an auction they are amazing
Hello Diallo232, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Super lovely and helping lady has múltiple options when moving storages
Thank you so much for your kind words, Julia. We really appreciate you taking the time out to share your experience with us.
Sunshine was super great support. Will come again
Hello Irrie, thank you so much for your feedback! We appreciate you sharing your experience with us!
Quick
Hello Sawnie, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!
Great place! The staff is awesome sba getting a space was easy as pie. Highly recommended.
Hi Jerome, we appreciate the kind words and are glad we could provide you with a positive experience!
Thank you Sunni!
Hi Jesusm0619, your feedback is highly appreciated. Thank you for the review!
I almost didn't rent here because I read a few negative reviews online, but I am so glad I went to see this place for myself. My experience at the US Storage Center on Willowbrook Rd has been the complete opposite of the complaints I've seen.
First, let's talk about staff availability. Some reviews claim the office is never open or staff is unhelpful. I've found the exact opposite to be true. The office hours are clearly posted, and every time I've gone during those times, someone has been there to assist me promptly. The manager, Sunni, in particular, is incredibly knowledgeable and has gone out of her way to help me on more than one occasion. She's proactive, friendly, and clearly takes pride in her work. To say the staff is unhelpful is just not accurate based on my numerous interactions.
Regarding facility upkeep, I've seen this place mentioned as dirty or unkempt. Frankly, I'm not sure what facility those reviewers were at. The driveways are always clear of debris, well-swept, and my unit is clean and dust-free. I've never seen a single sign of pests. The grounds are well-maintained, and the entire property feels secure and professionally managed.
As for access and security, the electronic gate has always worked flawlessly for me. It's a standard, industry-wide system. I've never been "locked out," and I appreciate that it's there to keep my belongings safe. It seems far more likely that the few people complaining about access issues simply forgot their code or didn't follow the simple instructions given to them.
It's a shame that a few isolated negative experiences can tarnish the reputation of what is clearly a well-run operation. I've been a customer for months now, and every interaction has been professional, every promise has been kept, and the facility has been clean and secure. I would recommend this US Storage Center location to anyone without hesitation. Don't let the naysayers deter you—see it for yourself
Hello Rune, thank you so much for leaving us a great review!
After renting a storage unit at US Storage Centers on Willowbrook Rd, I can confidently say the excellent reviews are well-deserved. The entire process was incredibly smooth, from the quick and easy online reservation to finally moving my things in.
The staff is the true standout here. I've interacted with several team members who are consistently helpful, friendly, and professional. I've seen them go above and beyond, even assisting a disabled customer with moving equipment into their unit. The management is fantastic—responsive, knowledgeable, and clearly passionate about providing great service, making you feel welcome and well-cared for.
The facility itself is clean, well-maintained, and feels secure with its gated access. I particularly appreciate the drive-up access, which makes loading and unloading a breeze. The rent is very reasonable, and the overall experience has been stress-free from start to finish. I would highly recommend this storage center to anyone.
Thank you Sunni!
Hi Arya, we are thrilled that you had a positive experience with us!
I cannot say enough good things about my experience with US Storage Center, largely thanks to Sunni. From the moment I signed up online, her communication has been exceptional. She is always incredibly fast to respond to messages and answered all my initial questions with patience and clarity.
That same helpfulness continued through my move-in and well after. Sunni truly listens and takes the time to understand your needs, ensuring she provides the best possible assistance. It’s always a pleasure to interact with someone who is not only efficient but also genuinely caring.
Beyond her customer service, I've frequently seen Sunni on the property, actively ensuring it is clean and secure. Seeing this commitment firsthand makes me feel confident that my belongings are safe. She is also very proactive; if anything needs attention, she is quick to get it fixed.
I highly recommend US Storage Center, especially if you have the good fortune of dealing with Sunni. She is a tremendous asset to your team!
Hello Alberto, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Thank you Sonny! 🤗
Hello Jesus, thank you so much for your kind words! We appreciate you sharing your experience with us!
Cleo is the best!!!
Hello Erick, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
i placed a phone call to look at a unit and the management, that was there at the property was able to call me rite back quickly , the rent is very reasonable AND WERE ABLE TO HELP MY DISABLED BOYFRIEND to put his studio equipment in the storage unit with no problem . thank you for the sunni givnig us her time an attention . she has great customer service make you ask for sunni the property manager
Hello Firestation, thank you so much for your kind words! We appreciate you sharing your experience with us!
thank you sunni lifesaver .. we need somewhere to store our band equipment . met this lady at the 7 11 store she was on the phone talking storage. once she hung up ask about where is your storage location in walking distance . so i rented the unit was clean. property cleaned . this place has great management and customer service . yes we did try to hire her . she stated that she love where she work . maybe next time ask for sunni smile
Hello Dallastakeover, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Well my unit is paid, all docs signed, move in date came and went, and I still have no access code to get in the gate, OR a code to get their lock off so I can put my stuff in the unit.
Hi Heather, thank you for sharing your experience with our Dallas facility. We are sorry to hear about your difficulties regarding the gate code and unit access, and we would like to connect directly to address these concerns. Please email us at
[email protected], and a member of our management team will follow up with you right away.
thank you for helping me sunni with my rentals this morning very professional . the property was very clean and maintain very well . she got my sister sonia rented with no problems . great customer service and management skills .
Hello Devin, thank you so much for your feedback! We appreciate you sharing your experience with us!
Hello Cori, your feedback is highly appreciated. Thank you so much for the review!
Hi Edwin, we appreciate the rating and are glad we could provide you with a positive experience!
Really quick and easy very professional..thank you to Ms.Antiona
Hello Nevaeh, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
I arrived later than expected and the help made me feel welcome and with a calm voice told me it was not a problem and got right to work completing my paperwork. The facility was vest nice clean and felt I made the right choice. I give Storage US my highest grading A+++. Thank you for your professional treatment.
Hello James, thank you so much for your kind words! We appreciate you sharing your experience with us!
I've had a unit here for years. The location is convenient, prices are fair, and the staff (Sunny) is there to help and keep the facility secure and clean.
Hello Albert, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Sunny was a great help thank u sunny
Thank you so much for your kind words, Jakyrin. We really appreciate you taking the time out to share your experience with us.
Even though I’m a new customer, Sunni treated me like a priority from the very first phone call. She was warm, professional, and truly listened to my concerns. What stood out the most was her genuine sense of urgency—she didn’t just say she’d follow up, she actually did, and quickly. Her care and attentiveness were the deciding factor for me. When someone makes you feel cared for and clearly loves working for the company, it speaks volumes. I’m so grateful our paths crossed—Sunni truly made a lasting impression.
Hello Tina, thank you so much for your feedback! We appreciate you sharing your experience with us!
Thank you sunny you were great
Hello Jodi, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!
Hi Miguel, we appreciate the rating and are glad we could provide you with a positive experience!
Love the lady that woks there. I think her name is Ashlyn, but she’s very sweet and helpful.
Hello Alexander, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Visite el lugar y Sunny es la mejor me dió una oferta súper buena y los locales están limpios y en buenas condiciones
Thank you so much for your kind words, Carlos. We really appreciate you taking the time out to share your experience with us.
Thank you Sunny
Hello Valerie, thank you so much for your feedback! We appreciate you sharing your experience with us!
Thank you Sunny! Your help was great.
Hello Blair, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!
Thank you so much for your kind rating, Samuel! We’re thrilled to know we made a positive impression and truly appreciate you taking the time to share your feedback.
wow i stop by this location yes it was remote but just my luck the pm was there when i stop an the lady sunshine show us the unit . it was very clean and she was very professional , call this lady if you need storage in dallas area . great management team at this location . once again for it to be remote .
Hi Witda, we appreciate the kind words and are glad we could provide you with a positive experience!
Hello Sorin, thank you so much for rating your experience with us so highly!
Hello Valentino, thank you for rating our Dallas facility. If you have specific concerns or questions, we’d be happy to discuss them further. Please send your contact information to
[email protected], and a manager will be in touch with you. Thank you for your feedback!
Thank you sunni nice place an very friendly
Hi Lee, your feedback is highly appreciated. Thank you for the review!
Hello Marcos, we are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Elton was an awesome experience today at US Storage. He was very informative transparent and helpful. Thank you.
Thank you so much for your kind words, Rozay. We really appreciate you taking the time out to share your experience with us.
To whom it may concerns, Elton Brock very nice person, very professional and very helpful. He is very good at every location that he has been at and worked at.
Elton was very friendly and kind. He explained everything in great detail to where I had no questions whatsoever. I would recommend this storage unit to anyone. Great customer service and everything was done quickly
Elton and Nechelle saved me today. They are AWESOME!!! God sent me to the right place at the right time. Their customer service is the bomb dot com.
Best experience and they took care of me
My husband and I came to US storage and we spoke with Elton who was one of the sweetest people I've seen in a long time he know how to make you smile We just love this man. This man can sale a storage to anyone at anytime he is very intelligent and know what he's doing I will tell others about this place.
Elton was always very happy, motivated, helpful and explained everything. Thank you.
I had a great experience with Elthon , He always was very helpfull and very informative about the storage units ! I would highly recomend this business to others !! 👍
The property manager, Nichelle (I think) Was super friendly and helpful. She answered all my questions and made the move-in process. Extremely easy. Super satisfied!!!
Great spot! Able to handle everything virtually and good rates too.
Elton service was excellent he got me in fast and if you need storage holla at him
The first thing I liked right away was how affordable, cozy, and private, the location is.
Secondly, there's always someone available, if/when, you call to talk to about an issue and will solve that issue, right away.
Each person, whom I've spoken with over the phone, was courteous, accommodating, and kind ...
They were mild-mannered and were attentive to my needs.
I would definitely use this company to store my items again.
And it is Very-likely that I will refer, Northwest Dallas Storage, to Family, Friends, and Affiliates.
It was a fortunate-choice, to have rented this Storage at the time I needed it, and I am a legitimate, life-long, Customer.
WELL DONE! 😄
Sincerely,
C.
Hi Catrena! Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear about your positive experience with Northwest Dallas Storage, and we truly value your loyalty. Thank you for your kind words and for considering referring us to your Family, Friends,
Once again, thank you for choosing us, and we're here for you whenever you need storage solutions. If you ever have any further feedback or questions, please don't hesitate to reach out.
I have always had a great experience with Northwest Dallas Storage, whether it's regarding my storage or payments. Thank y'all!
Hello Diane! Thank you so much for taking the time to leave us a valuable review. It's our pleasure doing business with you!
Hello Randy! Thank you for leaving us a 5 star review! Have a great day!
It's been perfect. I'll stay for sure
Hello Danny! Thank you so much for taking the time to leave us a valuable review. It's our pleasure doing business with you!
Very helpful as far as showing me the storage. How to get out?
Hello Shirley, Thank you for leaving a positive review! We truly appreciate it. Have a great day!
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Hello Peter! Thank you for leaving us a 5 star review! We truly appreciate it! Have a great rest of the week.
Hello Phillip! Thank you for leaving us a 5 star review! We truly appreciate it! Have a great rest of the week.
Agent went above and beyond the call of duty.
Thanks Steven. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Great customer service and very friendly!
Hi Ticarra! Thank you for taking your time to leave a positive review, Have a nice day!
Been storing here for a while. Company changed hands last year and it was for the better. They now offer online rental and payment which is very convenient if your someone as busy as i am. They added cameras and more security. Seems like they are making plenty of improvements. I was going to leave due being unsatisfied with prior management but now when i call i get a very friendly customer service representative that attentive and is eager to assist me with any concerns.
Overall i am satisfied with the facility and recommended anyone needing storage in the area to go here.
I met the new manager once and he's fantastic. Definitely exceeding expectations. 💯
Hi Xavier, Thank you so much for taking your time to leave a review. We appreciate your positive feedback. Have a nice day!
Secured Facility! The lightning during night time is also good! Highly Recommended
Hi Jelon, Thank you for your positive feedback! We greatly appreciate it.
Well secured facility. Very convenient location with easy access. Courteous, professional staff.
Hello Human Resources. Your positive review is greatly appreciated. Thank you for taking your time to leave us a review!
This storage unit has great lighting and security. It makes me feel good that the management team here takes good care of this facility, thereby taking care my things and makes me feel safe.
Hi Ramiro! We're pleased to know that your experience with us was a good one. Our recently installed lighting and security cameras are one of the things that we upgraded to keep our facility more secured. We are glad that you noticed it. Your kind feedback is greatly appreciated. Thank you for taking your time to leave us a review!
Very clean and secure facilities! Would definitely recommend this secure facility!
Hello Stephen! Thank you so much for your feedback!
I believe that NWD has the affordable storage I could have in Dallas, they response well when I called them and email them my concern. Will lease here more units soon.
Hi Careen. Thank u so much for your feedback!
Muy buen servicio y atención muy aseccible la información y en español
Love the staff they are very helpful and friendly! Thank you!
Awesome service awesome manager very nice,polite and friendly great storage place
The Macho storage on Willowbrook is professionally managed. The manager is great! Ely is nice & friendly. He takes care of & pays attention to detail. I am very happy to have chosen his location to store my things!
I’ve been a macho storage customer way before they were call Macho. Security STORAGE was the name. And I’ve seen this place change dramatically. Mr. RAMIREZ the manager is very friendly and helpful. Security gates and cameras all over the place. I feel my stuff secure and safe . Before it was Macho someone broke into my unit stole my barbecue pit but left me a smoker. LOL you figure. I’m glad I stayed.😎👍🏼😎
Great prices. No surprise fees at checkout.
Very clean. Staff is always friendly and helpful. George Gautam and Bridget Puebla would recommend Macho Storage to anyone.